In this webinar, we discuss why insurers have frustrated customers for so long -- and what they are finally starting to do to remove the problems. 

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How to Stop Annoying Your Customers

We cover:

--Why it's so important to build the right customer service culture, to encourage employees to go above and beyond.

--Why companies need to realize that their customer is the customer, and not just the agents who serve as go-betweens (as important as agents are).

--How unforgiving customers are becoming about annoyances that, in the past, they'd have felt that had no choice but to put up with.

Date: June 23, 2022

Time: 1:00 pm EDT

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About the Speakers


Andreas Kleiner

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Andreas Kleiner

As Chief Executive Officer, Andreas Kleiner’s role is to create the vision and strategy for the continued success of American Modern, and build a highly collaborative, innovation-driven and results-focused culture that serves the client/customer, employee and shareholder. He began his leadership of American Modern in May 2016. Andreas held multiple senior management positions in a 25+ year career at Munich Re covering all major fields of insurance and reinsurance. He served as a member of the Board of Management of ERGO International (2007-2016), CEO of Munich Re Africa (2003-2007) as well as in various other management functions at Munich Re Singapore (1996-2003) and Munich Re in Munich (1993-1996). He holds a degree in civil engineering from the University of Stuttgart (Germany), an Executive MBA in Financial Services and Insurance from Vlerick Leuven Gent Management School (Belgium) and University of St. Gallen (Switzerland), and also is an ACII and Chartered Insurer at the Chartered Insurance Institute (United Kingdom). He is married and has two daughters.

Marie Carr

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Marie Carr

Marie serves executive leadership teams and corporate boards in the development of digital growth strategies, which take advantage of emerging trends and disruptions, positioning firms for long term profitable growth. Marie helps leadership teams gain critical alignment on the decisions important to navigate growth and successfully execute.

Paul Carroll

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Paul Carroll

Paul Carroll is the editor-in-chief of Insurance Thought Leadership.

He is also co-author of A Brief History of a Perfect Future: Inventing the Future We Can Proudly Leave Our Kids by 2050 and Billion Dollar Lessons: What You Can Learn From the Most Inexcusable Business Failures of the Last 25 Years and the author of a best-seller on IBM, published in 1993.

Carroll spent 17 years at the Wall Street Journal as an editor and reporter; he was nominated twice for the Pulitzer Prize. He later was a finalist for a National Magazine Award.

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