Tom Helm

Tom Helm is claims practice leader, insurance consulting and technology, at WTW.

Most Recent

AI Transforms Insurance Claims Operations

AI shifts insurance claims operations from fraud detection to customer service, shedding the industry's tech-laggard reputation.

Six Things

2026: The Year AVs Go Mainstream

By Paul Carroll

Relentless technological advances for autonomous vehicles have now picked up a tailwind as public perceptions are improving.

20 Issues to Watch in 2026

Connected risks and rapid transformation across 20 critical areas demand new strategies from risk managers and benefits professionals.

Entity Resolution Transforms Risk Management

Entity resolution and digital domain mapping bridge the physical and digital divide, transforming fragmented data into comprehensive risk intelligence.

Insurance Shifts to Modular AI Deployment

End-to-end AI promises disappointed in 2025, prompting insurers to shift toward focused, modular deployment strategies.

Reimagining Risk in an AI-Driven World

AI agents can deliver transformative gains, but only for firms prepared to rethink governance, decision rights, talent, and data strategy.

Embedding Ethical AI Safeguards in Insurance

As AI reshapes insurance underwriting and claims, ethical safeguards become critical to protecting the industry's most vulnerable customers.

Cyber and AI Top 2026 Business Risks

AI surges to second-biggest business risk from tenth place as cyber incidents retain top ranking for the fifth consecutive year.

ITL Recommends

Top Emerging Risks for Life and Health (Re)insurers

Insurance Thought Leadership

Expert-Recommended Insurance Brokers for Small Businesses in California

Health for California

Continuous Underwriting Changes Everything