Paul Carroll, Editor-in-Chief of ITL
The insurance industry is pretty good at beating itself up for not innovating faster — and many analysts and customers are all too happy to join in — so it was a welcome surprise to see an article last week in the New York Times that enthusiastically described a nearly frictionless future for auto claims.
The article quotes an executive as saying, “In the near future,… we’re going to take the [auto claims] process from days or weeks to minutes.”
When’s the last time you saw such a glowing statement about insurers in a national, non-insurance publication? Doesn’t it feel good?… continue reading >