The Real Problem With Healthcare in U.S.
The real problem with healthcare starts with the root of the issue, namely health. The answer is staring us in the face.
The real problem with healthcare starts with the root of the issue, namely health. The answer is staring us in the face.
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Troy R. Underwood is an entrepreneur with a talent for finding and developing technology solutions for business problems. Underwood is the CEO of <a href="http://www.benefitsconnect.net">benefitsCONNECT</a> — one of the nation's leading online benefits enrollment, administration, and eligibility tracking systems for health insurance brokers.
The thinking on insurtech is maturing as we all see that, as an old boss of mine liked to say, "We're in a marathon, not a sprint."
The enthusiasm for insurtech seems to have hit a bit of a lull. Now that some have fallen by the wayside, while others are taking longer than hoped to deliver on their promise, there seems to be less buzz in the air.
But the failures and sometimes longer time horizons shouldn't be a surprise. Not all seedlings take root, and trees don't grow overnight. We know from history that some 90% of startups fail, and insurance will be no different.
Maybe the thinking is just maturing as we all see that, as an old boss of mine liked to say, "We're in a marathon, not a sprint." In any case, I can assure you that our monitoring of thousands of insurtechs as part of our Innovator's Edge platform shows that innovation continues apace.
As just a bit of evidence, here are our six Innovators to Watch for November. (Honorees from prior months can be found here.) Onward!
AOC Insurance Broker
Paris-based AOC Insurance Broker helps individuals and companies to evaluate and find international private medical insurance plans for expats, meeting their coverage needs while on international work assignments. In addition to comparison tools to find the best coverage options from 30 multinational insurers, AOC also offers an mHealth solution to provide medical advice, guide preventive care and healthy behavior and provide rewards for user engagement that can result in a premium discount. Leveraging such technologies as machine learning, chatbots and wearables, AOC delivers a robust solution for a growing niche market. The company also recently launched its solution via a mobile app. Learn more about AOC Insurance Broker.
Gain Compliance
Gain Compliance, based in Des Moines, Iowa, is a cloud software company focused on making it easier for the insurance industry to gather and organize information for compliance. The company’s solution aims to help insurers that struggle with outdated processes and technologies to gather and report the massive amount of information required for statutory reporting. The result is a dramatically more efficient process and higher-quality data. The initial focus of Gain Compliance is helping carriers comply with the notes section of a company’s annual statutory financial report, which entails following a package of instructions, data requirements and formatting guides that typically runs to more than 100 pages for companies. Learn more about Gain Compliance.
Hello Zum
Hello Zum aims to make insurance more efficient by digitally restructuring how information is collected, shared and analyzed by brokers, carriers and policyholders, with the needs of the customer as the focus. In the process, the Lima, Peru-based insurtech sees significant savings for the insurance market over existing workflows, which today can involve managing multiple carrier requirements as well as a wide variety of information and document formats. Hello Zum is a Saas platform that sits in the middle of all stakeholders, organizing the information digitally. Its solution currently is live in Peru, and it is working with local and international insurance distributors—not only brokers, but also banks and department stores that sell insurance—carriers and regulators. Learn more about Hello Zum.
Insurance Agent App
Helping customers stay connected to their independent agents and helping agents get connected to the digital channel is the focus of Insurance Agent App. The Charlotte, N.C.-based company aims to put the insurance agent at the center of communication between policyholders and their insurers and, in the process, make independent agents more competitive with direct writers and captive agents. Insurance Agent App recently was named winner of the 2017 ACORD Insurance Innovation Challenge for Startups/Disruptors. Judges recognized the company for a pilot program with Selective Insurance that allows a policyholder to transmit to its insurer directly via the app a first notice of loss that automatically keeps the independent agent in the loop on the claim, using ACORD data and real-time messaging standards. Providing claims notification will join a suite of services that policyholders can access with the app. Agents using the app also gain software tools to better communicate and manage customer relationships and integrate with agency management systems. Learn more about Insurance Agent App.
Neosurance
Neosurance hopes to make insurance more relevant to the lives of consumers by presenting coverage offers at the right time and right place using push notifications in a mobile app. The initial focus of Milan, Italy-based Neosurance is on-demand protection for travel-related risks, including lost baggage protection and medical coverage while traveling abroad. The company applies behavioral science and machine learning technology, along with smartphone sensors and contextual data, to identify when to present an offer, such as when a user is at an airport, not when a ticket is purchased months earlier. Neosurance uses a B2B2C model, aiming to serve digital communities of users, such as associations, rather than directly sign up individuals. Additional use cases for its solution beyond travel are in development. Learn more about Neosurance.
Pindrop
Pindrop provides anti-fraud and authentication solutions that help insurance call centers reduce the risk of false claims and fraud attacks originating in the call center. Atlanta-based Pindrop technology goes beyond caller ID and knowledge-based answers that call centers typically use to authenticate customers. Pindrop multi-factor technology can pinpoint where callers are coming from and what device they are using and generate risk scores to authenticate callers and reduce potential fraud. For insurers, the solution minimizes the risk of someone using a phone to, for example, make fraudulent claims, cancel policies or take over accounts. It also improves efficiency and satisfaction by reducing the time it takes to authenticate and serve customers. Learn more about Pindrop.
The Innovators to Watch honorees are drawn from among the thousands of insurtech companies that are featured in Innovator’s Edge, a technology platform created by ITL to drive strategic connections between insurance providers and insurtech innovators. From this growing pool, only those companies that have completed their Market Maturity Review—a series of modules designed to help insurers conduct baseline due diligence on the innovator and make a more informed connection—are eligible to be considered for Innovators to Watch, helping them to stand out in this crowded diverse field.
If you are insurtech innovator that has not yet taken advantage of Innovator’s Edge to boost your company’s visibility to the insurance market, we encourage you to get started today. Contact us at info@insurancethoughtleadership.com if you have any questions.
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Paul Carroll is the editor-in-chief of Insurance Thought Leadership.
He is also co-author of A Brief History of a Perfect Future: Inventing the Future We Can Proudly Leave Our Kids by 2050 and Billion Dollar Lessons: What You Can Learn From the Most Inexcusable Business Failures of the Last 25 Years and the author of a best-seller on IBM, published in 1993.
Carroll spent 17 years at the Wall Street Journal as an editor and reporter; he was nominated twice for the Pulitzer Prize. He later was a finalist for a National Magazine Award.
Thanks to the gig economy and the sharing economy, business launches are on the rise -- creating a host of opportunities for insurers.
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Denise Garth is senior vice president, strategic marketing, responsible for leading marketing, industry relations and innovation in support of Majesco's client-centric strategy.
Thoughts on travel for the new insurance broker, underwriter or risk manager, or anyone who is new to business travel.
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William Zachry has been the vice president of risk management for Safeway (the third largest retail grocery company in the U.S.) since 2001. He oversees Safeway's nationwide self-insured, self-administered workers' compensation program of 11 locations with 125 claims staff.
A look at some bellwethers for industry health: where services are being consumed, how investments are faring and how job roles are changing.
The three most sought-after services among insurers and reinsurers globally were digital innovation (cited by 59% of respondents),-analytics (47%) and Internet of Things (34%). The high percentage of respondents seeking digital and analytics services is hardly a surprise, given that these were two of the top three global priorities for our insurer and reinsurer respondents, as we saw in our previous post on Insurer Priorities.
The presence of Internet of Things in the top three is more noteworthy. In our previous post, we found IoT ranked 11th out of 15 on our global priorities list, yet here it appears to be one of the most-sought-after areas for third-party services. Unsurprisingly, and consistent again with our previous post on priorities, investment management is the least in-demand area for services.
"The importance carriers are attaching to analytics, digital and IoT is demonstrated by the numbers that are seeking third-party services in these areas." – Paolo Cuomo, principal at Boston Consulting Group (BCG) and co-founder at InsTech London2. Investment Prognosis We asked our insurer and reinsurer respondents to indicate qualitatively, on a sliding scale, how much they expected investment to change in each of the priority/service areas we have been considering.
Respondents saw investment increasing in almost all areas, which may indicate a bias toward bullishness. That said, the order of the different service areas should be a fair indication of which ones are most likely to attract whatever additional budget is available.
In addition to being the key areas carriers are currently seeking services in, digital innovation and analytics are also due the largest increases in investment.
Investment in IoT (3rd place among services sought) shows minimal increase. So, putting our two measures together, it would appear that digital innovation and analytics are attracting large and increasing investment from insurers and reinsurers, whereas Internet of Things is attracting large and steady investment.
See also: Global Trend Map No. 2: Insurtech
As we saw in our first chart (under service-area round-up), product development was a relatively unimportant category when considering global demand for third-party services, with only 19% of carriers seeking services in this area – nonetheless, in the table above it displays one of the highest increases in investment (fourth place overall), suggesting that it may become a more significant category.
The declining importance of investment management is most likely a reflection of globally low interest rates – this side of the insurance business, having become less lucrative, looks set to attract less spending on services.
"Insurers will invest in those areas that will support growth and differentiation or operational efficiency through innovation. These will range from delivering end-to-end innovative digital products to re-inventing the insurance value chain at the front end. A lot of these capabilities, though, rely on underwriting to achieve optimum results." – Sabine VanderLinden, managing director at Startupbootcamp3. Job-Role Creation A key proxy for growth in any technology or business area is the creation of job roles relating to it. This is a useful measure for determining – beyond idle talk – which areas are genuine priorities or concerns for an industry. Based on our broader research, Insurance Nexus drew up a short list of emerging job roles within insurance companies, and asked insurer and reinsurer respondents to indicate whether these had recently been – or were soon due to be – created at their company.
The results reflect the recent spike in importance of information security, which has doubtless been fueled by a series of high-profile cybersecurity incidents involving insurers, such as last summer’s data breach at U.S.-based Banner Health, in which as many as 3.7 million customers had personal data stolen. Thus, chief information security officer scores the highest out of the roles we considered in all the geographies we assessed (Europe, North America and Asia-Pacific).
Comparing across regions, we see that chief customer officer assumes a higher relative importance in Asia-Pacific. As we noted in our earlier post Insurance Nexus Global Trend Map #2: Insurtech Perspectives, the real or perceived threat from new market entrants and disruptors was deemed highest in Asia-Pacific, and we speculated that this might be due to a larger proportion of the population being un- or underinsured, lacking ties to the traditional insurance model and thus representing an appetizing target for dynamic new players aiming to cut traditional carriers out. If this is true, it makes perfect sense for insurers in Asia-Pacific to place a special emphasis – including a whole new job role – on the customer.
Sometimes, the relative prominence of different job roles may reflect variations in naming conventions rather than real differences on the ground.
For example, we see that chief digital officer is relatively insignificant in North America compared with Europe and Asia-Pacific. On the other hand, these two regions both trail North America when it comes to the recent or forthcoming appointment of the chief analytics officer role. We know from the stats we have already presented in our previous posts, covering everything from challenges and priorities to investment and spending, that analytics and digital are both highly important in all three of these regions, so this disparity (with the job roles) is probably no more than apparent.
"Marketing/sales, human resources, underwriting, finance and claims are all being impacted by the growing focus on analytics. New roles are rapidly emerging — from a chief analytics officer to data scientists and engineers." – Margaret Milkint, manager partner at the Jacobson GroupWe asked our carrier respondents to name any other significant roles of recent creation that we had missed. Our most significant omissions were, in no particular order:
We kick off with Insurance Nexus Global Trend Map #5: Analytics and AI. If you'd like to access all 11 Key Themes straightaway, though, simply download the full Trend Map whenever you like (it's free!).
Download your complimentary copy of the full Trend Map here.
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Alexander Cherry leads the research behind Insurance Nexus’ new business ventures, encompassing summits, surveys and industry reports. He is particularly focused on new markets and topics and strives to render market information into a digestible format that bridges the gap between quantitative and qualitative.Alexander Cherry is Head of Content at Buzzmove, a UK-based Insurtech on a mission to take the hassle and inconvenience out of moving home and contents insurance. Before entering the Insurtech sector, Cherry was head of research at Insurance Nexus, supporting a portfolio of insurance events in Europe, North America and East Asia through in-depth industry analysis, trend reports and podcasts.
The Risk Manager of the Future will provide a holistic service to clients -- and only a smart part will involve insurance.
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Alan Walker is an international thought leader, strategist and implementer, currently based in the U.S., on insurance digital transformation.
Anyone who actually takes Interactive Health’s advice on how to avoid diabetes is likely to increase their odds of getting diabetes.
But wait…there’s more. Page 2:
And for all those employees who simply have too much free time on their hands at work, Page 3:
More good news. They do tell this employee, after informing her that she has metabolic syndrome, to “avoid sugar.” Credit the law of averages with that — if you write 1,350 words, it is likely that two of them — 0.14% — will be correct. These two words are in the middle of the second page, so I’m sure she saw them. Who wouldn’t?
Next, the bad news
To prevent that metabolic syndrome from progressing to diabetes, the letter also recommends “lowfat or nonfat dairy” in the diet. However, according to the the journal Circulation, people with the most dairy fat in their diets had a 50% lower risk of diabetes. Likewise, a study of 18,000 women showed lower obesity among those who consumed full-fat dairy. Journal articles are likely beyond Interactive Health’s grade level, so here are two lay summaries and two lay books:
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Al Lewis, widely credited with having invented disease management, is co-founder and CEO of Quizzify, the leading employee health literacy vendor. He was founding president of the Care Continuum Alliance and is president of the Disease Management Purchasing Consortium.
There are clear differences with the U.S., which lead to differences in terms of pace of adoption as well as the actual solutions.
Looking at the picture above highlights two interesting things:
Just look at the graph above. This is quite telling.
This, however, means that there are lots of opportunity for new full-stack players that come into Asia (that doesn’t exist as much in the U.S. because the agents/financial advisers in the U.S. typically represent more than one carrier). Because of these captive agents/exclusive bancassurance deals, full-stack startups can offer a different proposition because they are not encumbered by legacy system or legacy distribution.
3) Enter tech giants and APIs
Leveraging partnership platforms is what has made Zhong An so successful. It has also opened the door for a lot of new types of products based on the needs and offerings from the e-commerce platforms that Zhong An partners with.
This trend will not go away. Not in China, not anywhere else. There will be tons of opportunities for insurtechs to partner with insurers and non-insurers alike to find new ways to offer insurance directly to a consumer. I like the three points below that were in the briefing:
There have been some write-ups recently about Apple and Amazon potentially entering the insurance space. How can you read Bullet B&C and not think of these two companies?
Summary
Asia is a fascinating place with different people, cultures and topographies. Aside from the similarities and differences outlined above, one thing for sure is that Asia is "always on." Every time I go there, I feel a certain buzz around me. It doesn’t matter what country I am in, I always feel that buzz, because almost everywhere in the continent is growing (albeit some places moreso than others).
China is one market that is so intriguing. Geographically, it is so big. This means that each area is so diverse, as well. Things happen there at a pace much faster than anywhere else in the region.
See also: Innovation: ‘Where Do We Start?’
As I’ve mentioned in a few articles before, cross-border collaboration and best-practice sharing is what is going to help make insurance and insurtech thrive.
What is your experience of the difference between insurtech in Asia and the U.S.? Please share your knowledge in comments or on the Fintech Genome.
This article first appeared at Daily Fintech.
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Stephen Goldstein is a global insurance executive with more than 10 years of experience in insurance and financial services across the U.S., European and Asian markets in various roles including distribution, operations, audit, market entry and corporate strategy.
A quarter of disaster-affected businesses never re-open. Any business is vulnerable, but small businesses are especially at risk.
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Bill Robinson is the vice president of operations for DKI Commercial Solutions. His responsibility is to oversee disaster relief operations for commercial large loss in the U.S. DKI Services is a restoration and remediation company.
Risk is the killer app for distributed ledger technology, so it will likely take hold quickly in the insurance sector.
In the second segment, we discussed the emergence of P2P insurance, which will formalize the three core functions of the risk markets that currently exist in a “black market,” unformalized state. These functions are:
To give some example of how escrowed funds would flow through this distributed trust graph, let’s look at a hypothetical loss event. When a loss event occurs, a user documents the loss, and other peers who trust that user can choose to send a small amount their own escrowed funds to help their friend. (There is a formalized financial model I will not detail.) However, I was surprised to discover, after working out the model’s details, that the model actually existed 1,000 years before modern insurance methods came about in the mid-1600s.
Order books — and the ability to make markets — enable agents and insurance carriers to retain their relative roles as they exist in the industry today.
The platform can be set up in a way that agents can capture a fixed fee as a spread or a percentage of the money that flows through the users that trust the agent by extending the agent a trust line. This is akin to commissions.
The platform can be set up in a way that carriers can manage the funds, which users put on escrow, and can control which agents are allowed to access the carrier’s gateway. This enables carriers to essentially mirror the same function that the appointment process accomplishes today. Carriers can do this activity without invoking the regulatory burden of insurance laws; they only need to comply with MSB regulations. This would also enable carriers to earn float income on the newly escrowed balance.
Phase change innovations typically emerge to address an order of magnitude more complex than what preexisting methods could in the prior industrial age paradigm. Consider how much economic activity and the number of actors Uber can organize on a global scale versus the top-down methods of an industrial-age taxi company. In the risk markets, coming out of the industrial age, we can see many companies operating independently in each of the three graphs (which are intentionally siloed). To achieve an order of magnitude improvement, we must encompass and coordinate all three graphs structures onto a single platform.
See also: Are Portfolios Taking Too Much Risk?
Currently, agents function as a hub of client trust. Agents enable clients to navigate the complicated insurance product space and achieve the distribution of insurance products backed up by carriers. On a Ripple ledger, the agent would be a centralized hub of trust lines, and the graph would show that many users trust the agent node.
Currently, carriers function as an access point and product provider, lifting the burden of regulatory compliance, administration and product creation from agents. Engaging with the platform, each carrier can independently escrow client money without hampering the client’s ability to connect with other peers who they trust but who may not be clients of the same insurance carrier. With order books, the carriers can trade escrowed funds to enable a user who has experienced a funded loss event to receive a single check from the carrier that that user does business with, even though many of the peers funding the coverage are not clients of that carrier and do not have funds escrowed with the carrier issuing the check. Via these order book connections, carriers' relationships will create a decentralized graph on the platform.
Combining the peer-to-peer distributed trust line graph, the centralized graph that is the hub of trust connections surrounding the agent and the decentralized graph of carrier-to-carrier order book connections, the platform can facilitate the coordination of all three graphs within a single system — all while relinquishing ultimate control of the flow of funds to the individual peers of the platform. This achieves a distributed managerial method of the reallocation process applied to the escrowed funds. This also alleviates the cost of adjusting claims and the exposure to fraud from the participating carrier’s perspective, as well as the distribution of the costs associated with the adjusting process across the peers participating in the network.
As is explained in his book “Why Information Grows: The Evolution of Order from Atoms to Economies,” MIT’s Cesar Hidalgo argues that we are at a point when firms need to network if they desire to continue to create value for society in excess of what any single firm can create alone.
Via a distributed risk ledger network, many carrier firms can run the servers that maintain the whole ledger. This gives each carrier an equal vision into the ledger and removes the need for any carrier to submit control to another carrier that is tasked with running the entire system. Most importantly, these methods function as a shared back office so that no single firm bears the burden of the costs associated with managing all of the small loss events. Additionally, the cost of the system’s management does not need to be duplicated and absorbed by each participating firm. This is essentially how Ripple is being implemented in the banking industry to reduce the costs of international payments and increase the speed of international flow of funds.
Some examples:
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