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Business Formation in Insurance Soars

Applications to establish businesses surged in 2021 in the insurance industry, driven by changes in behavior during the pandemic, and will likely stay strong. 

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After placing 18th for business application growth in 2020, the insurance industry jumped 24% in 2021 to fourth place among major industries.

This data comes from the 2021 State of Swyft Industry Report. Consisting of compiled information from Swyft Filings’ new business applications across the U.S., the report shows a significant increase in insurance industry applications submitted.

The reasons for this increase in business formations are varied, with many fueled by technological and operational improvements in response to the pandemic. Insurance companies became more agile compared with previous years. This resulted in adopting systems that enabled companies to conduct business virtually—in some cases through AI and automation.

Technology Fuels Growth

In a Deloitte survey of senior U.S. insurance executives covering insurance companies’ current state of affairs, 52% of respondents trimmed discretionary spending in 2021 and earmarked savings for digitizing. 96% of respondents reported prioritizing digital transformation efforts and projects. The surveyed companies said prioritizing was necessary to support financial and operational stability, enhance efficiency and improve customer service.

Given the increased business made possible with the implementation of digitization, more entrepreneurs are choosing to enter the insurance field. Since early 2020, the industry has become digitized and entirely virtual in a way that would have taken several years to accomplish had there not been the pandemic. This nearly overnight transformation has made the field especially attractive to ambitious entrepreneurs.

Tech Trends Shaping the Insurance Landscape

Various tech trends are transforming the insurance industry, and their use will continue to fuel growth. These include applied artificial intelligence, automation and enhanced customer service.

Applied Artificial Intelligence

Applied artificial intelligence promises to transform the insurance business landscape as we know it. AI can discover solutions to complex insurance industry issues. The answers artificial intelligence gathers can be used to enhance operations and strengthen the industry as a whole. Those insurance companies implementing AI will become more diverse and understand what fuels customer needs and actions.

Businesses are also using AI for predictive analysis, which is helping in the development of insurance products. Companies with these enhanced products set themselves up to thrive.

Process Automation

Process automation is another tool increasingly being used by insurance companies. Automation technology improved significantly in many areas, including claims. Automated claims processing cut down associated costs in an industry segment that historically loses insurance companies money, saving substantial amounts in payroll and human error.

The use of pre-populated claim forms, for instance, is just one example of how automation improves the customer experience while saving the company money. Additionally, agents can now text customers updates, and electronic payments are the norm.

See also: Underwriting Small Business Post-COVID

Transforming the Face of Customer Service

Automation and AI have led to more than increased productivity and higher profit margins. These advanced tools are transforming the face of customer service. This occurred by allowing for more and higher-quality customer touchpoints.

Insurance carriers can respond to customer inquiries and concerns immediately and in real time. With chatbots and automated responses, customers can start a conversation until an agent or representative takes over. Technology fulfills a vital role in the customer service journey by providing quick answers to common questions.

AI also enables insurance personnel to access claims histories and distributions and respond to claims. While this is all occurring, the AI technology gathers data to help companies assist customers in the future.

New insurance business owners have an advantage over established company leaders. They can open their companies with all these digital and automated capabilities to set themselves up for success.

New Insurance Companies Primed for Growth in 2022

The increase in new business formations will likely continue in 2022 and beyond. With AI and automated technology now an integral part of the insurance industry, and customer expectations at an all-time high, we predict many new insurance companies will form over the coming months and years. 

Providing companies remain focused on forwarding growth in the digital landscape; business formations are likely to continue to increase in future years.

Growth is also expected to continue in insurance business formations as companies balance AI and automation and human customer service. 

While innovative technology like automated claims forms and chatbots are integral to ensuring that customers are quickly, efficiently and effectively attended to, it’s equally essential that human interaction occurs at strategic times throughout the process. New insurance companies that understand this have a good chance of thriving.


Alan Godfrey

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Alan Godfrey

Alan Godfrey is the CEO of Swyft Filings, an online business incorporation and compliance provider. Since its founding in 2015, Swyft Filings has helped more than 200,000 entrepreneurs start and grow their new businesses.

Redefining Facultative Underwriting

Why have reinsurers' facultative underwriters wait until an insurer has finished its process? Why not consult as experts across an ecosystem? 

Tress surrounding a view of the a city under a blue sky

New data sources and technologies applied throughout the insurance process are connecting companies in new and unanticipated ways within evolving ecosystems. In underwriting, particularly facultative underwriting, we have seen industry dynamics completely redefined. Insurers are taking a thorough look at how underwriting works within their businesses, determining areas that could benefit from greater support and identifying the best partners to provide it – including reinsurers. 

For the insurer-reinsurer relationship, these four guiding principles can help forge a path forward in this new ecosystem environment:

1. Connection matters. 

Established insurers, new insurtech entrants, reinsurers and other players are sharing underwriting data, insights and capabilities to fast-track innovation, adapt to change and deliver more personalized customer care. Yet many insurers are held back by issues with capacity, legacy systems and processing speed. Reinsurers have an opportunity to go beyond perceived roles as underwriting “experts” or “consultants” and to become even more engaged as doers, active participants with a stake in shaping the forces remaking the industry. This will require providing more comprehensive underwriting services, including new and reinvented technologies as well as supplementary support programs, that respond to these insurer pain points. 

2. Expertise matters. 

Underwriting’s continuing transformation has not lessened the importance of the expert facultative review. Though resource-intensive to maintain, the facultative yield extends well beyond “just” the individual case. Ill-considered underwriting process changes and poorly developed or neglected guidelines can lead to noticeably lower placement rates and margins, which can inflict real damage on the bottom line. For this reason, insurers are understandably reluctant to relax the rigor of facultative review or otherwise constrict the facultative market. Yet the pressure to produce the most time- and cost-efficient outcomes is mounting. For some carriers, turning to ecosystem support from reinsurers may provide solutions.

See also: Industry Demands an Open Ecosystem

3. Innovation is more than either/or.

When it comes to the question of innovation, the answer is not either/or; it is both. Facultative underwriters must be capable of both technical excellence and experimentation, of both providing rigorous case review and challenging the status quo. It is time to break away from labels that can constrict the industry artificially and to redefine what “facultative” means. Traditionally, after insurer review, reinsurers provide a competitive second opinion. Why not provide that same level of consultation, not solely at the end of the process when all other reviews have been exhausted, but anywhere across the value chain when underwriting expertise is needed?  Applying facultative insights throughout the entire insurance process can create products and services that deliver greater value to consumers.  

4. Partnership cannot become a platitude.

When partners look out for each other’s best interests, everybody wins. That is why it is important to embrace a vendor-agnostic approach, allowing partners to find the right tool within the broader ecosystem to meet their specific needs. It is vitally important to establish clear guardrails within each partnership that keep consumer-centricity paramount. This necessitates a deep understanding of the data tools landscape and best-in-class capabilities and a willingness to make shared success the primary goal. 

In the years ahead, insurance industry winners will be those willing to reimagine the familiar, rethink data collection methods and refine risk assessment practices – all in the interests of bringing affordable financial protection to more people. The old model demands re-invention. Future success demands a meaningful, scalable and material system of supports – an underwriting ecosystem for the future.


Dave Rengachary

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Dave Rengachary

Dr. Dave Rengachary is senior vice president and head of underwriting for U.S. Mortality Markets at RGA Reinsurance Company, where he has served instrumental roles in setting the risk philosophy for the department, oversight of U.S. Manual development, leadership roles across numerous USMM underwriting initiatives and regulatory engagements. He previously served as chief medical director for RGA.

Prior to joining RGA in 2013, Dr. Rengachary was a general neurologist in practice at Missouri Baptist Medical Center, where he also served as medical director for their Primary Stroke Center. He attended the honors program in medical education at Northwestern University. He then completed an adult neurology residency at Washington University followed by a fellowship in clinical neurophysiology. He serves on the board of directors of Memory Home Care Solutions and Oasis, non-profit organizations respectively dedicated to Alzheimer's caregiver support and healthy aging. He has obtained board certification in neurology, insurance medicine, FALU and FLMI. Dr. Rengachary recently received his executive M.B.A. through the program at the Olin Business School at Washington University.

In 2021, Dr. Rengachary accepted a position as chair of ACLI's Risk Classification Committee. He is past-president of the Midwestern Medical Directors Association; current deputy director of the Longer Life Foundation; medical consultant for the Academy of Life Underwriting; and a member of the educational committee of the American Academy of Insurance Medicine.

Surging Need for Disability Insurance

The pandemic heightened the country’s collective understanding that experiencing a disabling event is not a long shot by any means.

Person in a wheelchair on a laptop

Life insurance applications surged 4% in the U.S. in 2020, the highest year-over-year annual growth since 2001, as the coronavirus pandemic was an unprecedented and unfortunate catalyst for consumers to buy life insurance. A less-commonly reported impact the pandemic had pertains to disability insurance.

My employer, Breeze, found that the average monthly benefit jumped 23% to $3,151 in 2021 from $2,561 in 2020. With the pandemic still raging full-bore in 2021, consumers were looking for more disability insurance coverage when they ran quotes through our online platform.

A likely explanation for this is the coronavirus pandemic and its impact on the national psyche. For consumers, there was a somber realization that the worst could happen to them. Before, the status quo line of thinking for most was “that could never happen to me.”

In reality, injury or illness has always been a distinct possibility. The Social Security Administration estimates that today’s 20-year-olds have a 25% chance of becoming disabled during their career.

But the coronavirus pandemic heightened the country’s collective understanding that experiencing a disabling event is not a long shot by any means. As a result, people sought financial security and peace of mind through a larger disability insurance monthly benefit much like they did when buying life insurance at the height of the pandemic. 

Disability insurance replaces a portion of a policyholder’s income, often up to 60%, if physical injury, medical illness or mental health issues leave them unable to work. If a policyholder contracted COVID-19 and was unable to work for an extended period, disability insurance could ensure they could keep paying for the mortgage, groceries and random life expenses that come up.

Even now, in mid-2022, don’t expect this increased demand for more disability insurance coverage to subside anytime soon. Since 2020, there has been a seismic and possibly permanent shift in consumer behavior, whether it pertains to online shopping or insurance buying.

See also: Huge Opportunity in Disability Insurance

Insurtechs: The Solution to Disability Insurance

Insurtechs are well-positioned to meet this demand. Despite statistics showing the average consumer is more likely to need disability insurance over life insurance, the latter is far more prevalent than the former. According to LIMRA, 52% of Americans own life insurance, compared with just 14% who own disability insurance.

Why has disability insurance been undersold? It’s traditionally been a long and confusing underwriting process for both consumers and distributors. For a long time, there wasn’t enough data centrally available to accurately and efficiently represent risk for certain occupations, especially for blue-collar or self-employed jobs. 

Insurtechs have built online platforms and application processes that rely on predictive analytics to expedite the underwriting process. An application-to-approval process that once might have taken months can now be completed in days, even just a single day for qualified applicants.

Insurtechs like Breeze have also brought the entire process online, which is in lockstep with consumer preferences. Buyers, especially younger ones, have no interest in going to in-person medical exams or completing mail-in applications. They want to buy everything digitally and quickly, and this is no less true for disability insurance. Perhaps most importantly, insurtechs have made it possible for insurance agents and brokers to take advantage of the innovations. 

Agents and brokers are arguably the most integral component of the insurance industry. They have the relationships and books of business to produce policies. And now they are able to take an insurtech's online platform and application process, like Breeze's, and fully integrate it into their own website so clients can experience the ease of applying for disability insurance digitally.

Insurtechs working together with traditional insurance agents and brokers make for a perfect marriage. The former bring the digital experience and technology to expedite the application and underwriting process, while the latter bring the industry knowledge and relationships that are needed to produce business.

By working together, they can meet the increasing demand for disability insurance

The Latest Trends in Insurtech

While investment slowed in the early phases of the pandemic, it rebounded strongly in 2021: Levels during the first half equaled the total for all of 2020. 

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Intersecting lines forming a vast network representing communication

Interest in insurtech continues to increase along with funding rounds. Many startups are scaling, bringing new opportunities and competition to established insurers.

For some, startups can help insurers bring more innovative practices in-house while providing technology for a fraction of the cost required to build up an internal team of experts. Beyond cost, startups can offer resources that insurers may not be able to find should they go it alone. Most insurers still prefer to work with incumbent technology vendors if given the option, but insurers see startups bringing capabilities to the market that are not available anywhere else. These carriers have adjusted their infrastructure (and procurement) best practices to take advantage of this growing startup ecosystem.

Insurtech Startup Growth During the Pandemic

As in 2020, the pandemic had a significant impact on the insurance industry and insurtech in 2021. While investment slowed initially in the early phases of the pandemic, it rebounded strongly in 2021, with levels during the first half of the year at approximately the investment levels of all of 2020. 

Insurtech companies have matured in meeting the needs of insurance carriers and better explaining their use cases. They have also shifted the emphasis from mostly claims and distribution to include underwriting capabilities as well as becoming MGAs and full carriers.

Business Trends: Maturing Knowledge and Increased Underwriting Focus

Early in the pandemic, the focus was on projects related to digital engagement and claims automation and analytics, but, in 2021, underwriting and risk assessment solutions became more prominent. Part of this shift was due to increased maturity of the insurtech industry in general. 

With more veteran insurance leaders involved in insurtech startups, these companies are better able to understand business use cases for their technology; articulate value for the insurance policy life cycle; and leverage artificial intelligence (AI) and machine learning, digital tools and native cloud capabilities for carrier use cases faster than most insurer development teams.

This maturation has led to some insurtech startups becoming MGAs or full insurance carriers. Additionally, some insurtech carrier startups have pivoted to become providers by offering their technology platform as a solution.

See also: How to Embrace Insurtech Culture

Tech Trends: AI, Data Extraction and Embedded Insurance

Insurtech startups continue to advance the use of technology solutions for important carrier use cases. AI and machine learning capabilities continue to evolve for data extraction for new business and underwriting functionality. Intelligent text ingestion (ITI) tools along with text AI solutions are improving extraction from documents in existing carrier workflows. These solutions are being implemented faster with better learning and analytics for more complex insurance products and processes.

Another trend is the increase in embedded insurance enabled by the use of APIs. The most prominent example is in automotive partnerships—insurtech startups are providing platforms to enable insurance offers and underwriting as part of the auto sales process.

These technology solutions have helped startups better meet needs across the insurance life cycle and improved their ability to quickly deliver high-impact results.

Concluding Thoughts

Not every insurtech startup will interest every insurer; not every insurer will decide to partner with or invest in insurtech startups. However, every insurer should take stock of what is happening in the space and learn the lessons that will make their organization stronger. 

One lesson is that the insurance industry should rethink its consumer experience from every angle, including adopting new communication channels like chatbots and smart home automation, providing new services—whether drones or smartphone apps or a mobilized network of humans—for collecting claims information, leveraging deep data analysis to anticipate client needs and even redesigning insurance products to appeal to niche communities.

There are many opportunities to bring new capabilities into the organization via the startup ecosystem. Even if an insurer identifies 10 different startups that bring differentiated value, most do not have the resources or capacity to work with all of them at once. It’s important to prioritize startup integration projects and focus on the top opportunities to get the most out of the investment.

To learn more about insurtech startups, their lines of business and the parts of the insurance enterprise value chain they support, read Aite-Novarica Group’s report Insuretech Startup Index 300.


Jeff Goldberg

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Jeff Goldberg

Jeff Goldberg is head of insurance insights and advisory at Aite-Novarica Group.

His expertise includes data analytics and big data, digital strategy, policy administration, reinsurance management, insurtech and innovation, SaaS and cloud computing, data governance and software engineering best practices such as agile and continuous delivery.

Prior to Aite-Novarica, Goldberg served as a senior analyst within Celent’s insurance practice, was the vice president of internet technology for Marsh Inc., was director of beb technology for Harleysville Insurance, worked for many years as a software consultant with many leading property and casualty, life and health insurers in a variety of technology areas and worked at Microsoft, contributing to research on XML standards and defining the .Net framework. Most recently, Goldberg founded and sold a SaaS data analysis company in the health and wellness space.

Goldberg has a BSE in computer science from Princeton University and an MFA from the New School in New York.

‘New Normal’ in P&C Operations

There is no going back. Insurers must optimize operations for remote teams and supporting partners serving an increasingly diversified, and shifting, client base.

Ripple effect of purple raindrops

The COVID-19 pandemic continues to disrupt how insurance organizations operate. It has significantly altered the traditional ways in which the industry has done business. While many insurance organizations are slowly returning to pre-pandemic operations, most have permanently adjusted to a “new normal” that blends in-office policies with a distributed workforce and remote operations. This shift is notable, especially considering how, over the last decade, insurance organizations have been slower to adopt digital tools compared with other businesses in the financial services sector. Now, there is no going back, and insurers need to come to terms with an altered baseline of market conditions by embracing solutions with the potential to optimize operations for remote teams and supporting partners serving an increasingly diversified, and shifting, client base with greater expectations for digital service and real-time responses.      

Insurers with established digital underwriting, claims and operational processes will be better-positioned than less digitally savvy competitors. However, most insurance organizations have an opportunity to improve in terms of their digital market approach. With employees working remotely, partially or full-time, there are concerns about whether those individuals are well-connected to organizational culture and corporate priorities and equipped with the necessary tools to succeed, understand protocols and processes and can structure or distribute workload effectively. Insurers investing in flexible ways of working, enabling more digital workflows, and designing new tech-enabled processes will have significant advantages over those that do not.

Becoming Sensitive to Customer Needs

A recent Guidewire survey of 1,000 U.K. insurance customers aged 18 and up provides insights into the deteriorating public sentiment about insurers. According to the report, the COVID-19 pandemic and resulting lockdown added to consumers’ negative impressions about the industry. One in four survey respondents (26%) thought insurers did not do enough to help customers in need during the pandemic, in contrast with the prior year’s result of 17%. In response, many insurers started offering flexible premium payments and waivers for claims processing and reducing the need for documents to help with customer service and satisfaction. In each of those scenarios, digital enablement is a critical element for success. 

Focused Digital Transformation

This new normal is a wake-up call for the insurance sector, forcing many to explore increased adoption of technologies including intelligent, artificial intelligence (AI)-driven automation, low-code/no-code platforms, virtual agents, drones and cloud services, just to name a few. 

  • Combined with AI, intelligently automating workflows can help insurance organizations better assess risk, reduce the risk of human error, create more defined user personas, predict buying behaviors, augment the claim adjudication process and be ultra-responsive to create differentiation through customer experience. 
  • AI-driven solutions for policy checking help insurers, agents and brokers with an efficient, cost-effective and customer-centric approach to review policies for errors and omissions (E&O) before issuance.
  • The use of open-source platforms for catastrophe modeling allows re/insurers and brokers to gain refined and timely visibility into catastrophic risks and enable access to accurate, high-quality data and insights cost-effectively, bolstering risk assessment and decision-making by underwriters.
  • Solutions developed on low-code/no-code platforms can be managed by the business, verified and implemented by IT. This empowers them to deliver targeted outcomes rapidly to meet operational, regulatory or any other urgent requirements.
  • Powered by machine learning (ML) and natural language processing (NLP), chatbots provide policyholders and insurance brokers with a 24/7 support system. Intelligent chatbots improve engagement and simplify complicated insurance transactions, like filing claims and selecting the right policy, by enhancing self-service capabilities.
  • Claims adjusters are increasingly augmenting capabilities by using drones and virtual inspection methods for remote claim verification, which can reduce allocated loss adjustment expense (ALEA).
  • Web portals allow an insurer’s executive team, underwriters and actuaries to view, search, approve and endorse contracts and enable staff to view customer and broker information in a single location. Additionally, web-based underwriting workflow management systems can help expedite the creation and modification of submissions.
  • Cloud computing permits insurers to improve workflows, optimize cost management and reduce technical debt. The benefits include optimized data management, cost efficiency, rapid deployment, better key performance indicators (KPIs), advanced customer experience and better risk management.

These technological advancements have resulted in the streamlining of operations and personalization of the customer experience, making the insurance enterprise more scalable and agile and improving the efficacy of remote operations.

See also: Good, Bad and Ugly of Going Digital

Reinventing Processes Key to Bolstering Operations

In the new normal, alleviating capacity-related challenges requires insurers to consider new approaches, like right-shoring select operations, including underwriting, claims processing and policy administration, to help ensure business continuity and the optimization of resources. The right-shore approach promotes best fit for insurance-focused services and enables business-critical services from varied locations. The model provides the best combination of cost and efficiency, allowing organizations to adapt to business and market changes. A synergy of onshore and offshore resources can make insurers more adaptable in a constantly shifting environment. 

Right-shoring can complement remote access/work-from-home (WFH) practices. When included as a critical tenet of continuity planning, it can support strategic operations to help mitigate risk and ensure operations continue when a crisis occurs. Instead of relying on a single service provider, insurers are increasingly selecting from an array of specialized technology and domain-focused consulting providers to implement the right-shoring strategy.

Conclusion

There is no sweeping solution as consumers get more sophisticated and insurance systems struggle to keep pace with rapid market changes. The COVID-19 pandemic served as a catalyst for insurance companies to prioritize investments in new technologies and strengthen business continuity plans to maintain organizational productivity and keep employees connected and engaged. Wherever these changes and solutions land on the digital transformation continuum, most insurers can benefit from addressing technology to operate efficiently in the new normal and be better prepared when the next regional or global business interruption occurs.

Brace Yourself for More Waves of COVID

I'm as ready as anybody to put COVID in the rearview mirror, but the latest assessment from a public health specialist I admire is truly depressing. 

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a photo of a brunette women standing on the bus wearing a white surgical mask

Sorry to be a downer. I'm as ready as anybody to put COVID in the rearview mirror. But I've worried for a while that recent declines in cases and deaths have created a false sense of security about a virus that continues to mutate -- then last week saw a truly depressing assessment from a doctor whom I've followed for years and who has been consistently right about a host of public health issues. 

The assessment by Eric Topol not only says that case rates are rising again -- much faster than public metrics are showing -- but that mutations are rendering vaccines significantly less effective. Yet, at a time when precautions should be increasing again, pandemic fatigue both among public officials and among individuals means we are collectively letting our guard down. As a result, Topol sees no end in sight for the pandemic and warns that we will experience new waves of hospitalizations and deaths.

I encourage you to read his whole, depressing post, but here are what I see as his key points:

--"The United States is now in the midst of a new wave related to Omicron variants BA.2 and BA.2.12.1, with over 90,000 confirmed new cases a day and a 20% increase in hospitalizations in the past 2 weeks," Topol says. His post appeared on May 15; confirmed cases now exceed 110,000 per day. "[The surge in case numbers] belies the real toll of the current wave, since most people with symptoms are testing at home or not testing at all; there is essentially no testing for asymptomatic cases. The real number of cases is likely at least 500,000 per day, far greater than any of the U.S. prior waves except Omicron."

--He adds: "The bunk that cases are not important is preposterous. They are infections that beget more cases, they beget Long Covid, they beget sickness, hospitalizations and deaths. They are also the underpinning of new variants."

--The subvariant that is now dominant, BA.2.12.1, is quite different from earlier forms of the virus, meaning that it may circumvent the immunity that comes from contracting COVID or from vaccines.

--The percentage of COVID deaths accounted for by those who have been vaccinated has risen from 23% in September to 40% in February. "We are seeing people with 4 shots who are getting breakthrough infections," Topol writes, "even at 1-2 weeks from their most recent shot, when there should be the maximal level of neutralizing antibodies induced.... Prior to Omicron, we could, with a booster, assume there was well over 90-95% vaccine effectiveness vs. severe disease.... This level of protection has declined to approximately 80%, particularly taking into account the more rapid waning than previously seen."

--He writes: "This family of Omicron variants... indicates more rapid evolution of the virus than what we have seen previously. [Only four] of the thousands of variants since late 2019 have led to significant spikes of cases around the world.... But now multiple Omicron subvariants are outcompeting one another, predominantly because of more immune evasion."

From an insurance industry standpoint, this post may feel like same old, same old. We've been dealing with COVID for more than two years now and have sorted through many of the issues on business interruption, workers' comp, etc. But I cite the Topol piece for two reasons.

One, I hope we'll all be careful. As the saying goes, just because we're done with COVID doesn't mean COVID is done with us.

Two, I think we need to be prepared for people missing work for extended stretches because of the virus for some time to come, need to be prepared for continued consequences on healthcare and mortality, and need to be prepared to continue to wrestle with all the other insurance issues that have arisen since early 2020. I also suspect that many of the plans will to bring people back to the office will prove to be too optimistic. 

I hate to be the bearer of bad news, but I think we need to buckle in for quite a while longer.

Cheers,

Paul

Will Insurtech Disrupt Homeowner Market?

One insurtech has tried, but Hippo has burned through $628 million in cash and is spending more than $1.50 for every dollar of premium it is generating. 

House with lights on in a neighborhood

One of my first articles having broad visibility at the international level was, "Will fintech newcomers disrupt health and home insurance?". Well, there is an insurtech that has tried. It is listed on the New York Stock Exchange, has a market cap of around $1 billion and has burned $628 million of cash since its foundation in 2015. (For reference, Lemonade has burned through $562 million).

How it started

"Hippo, a Mountain View, Calif.-based insurtech startup focused on smart home insurance, raised $14m in Series A funding [...] Hippo is to launch a home insurance product that can be purchased online, removing commissioned agents."

“Its loss-ratio performance is under the industry average, which [CEO] Wand attributes to its underwriting policies and its use of big data and artificial intelligence to monitor customers’ homes.”

How it's going

The distribution storytelling has evolved into a more pragmatic omnichannel approach, where "strongest growth is coming through partnerships, with attachment rates greater than 70% for embedded homeowners products offered through major developers"

Facebook post on insurtech

I've posted in the past about their connected home approach and the embedded component [I like both these elements] and the bloody technical results of their book of business [I don't like them].

Chart comparing Root, Lemonade, and Hippo Insurance

Hippo has recorded premiums of more than $600 million at the end of 2021. However, part of them comes from non-Hippo programs underwritten by Hippo's subsidiary Spinnaker. The size of the Hippo homeowners portfolio should be slightly above $500 million, compared with more than $300 million in 2020.

Each of these dollars of homeowner premiums written has cost Hippo more than $1.50.

Bar graph comparing Hippo to other insurtechs

It seems that the main problem - even worse than what we discussed about Lemonade and Root - is the loss ratio. The amount to be paid for claims is even higher than the premiums charged to clients.

Table showing gross loss ratio

An interesting article from Matthew Queen provided an optimistic perspective about the evolution of Hippo's loss ratio: https://seekingalpha.com/article/4493487-hippo-long-run-getting-shorter

See also: 5 Questions for Matteo Carbone on Smart Homes

Looking at the geographical distribution on the Spinnaker annual statement. the bloody technical results seem pretty diffused.

Graph showing premium growth in '20-'21

An improvement is possible (if not probable). However, for sure there is no disruption around here, just maybe some more chances of surviving than other full-stack insurtech carriers have,

I remain positive about the potential of the smart home approaches in the U.S. homeowner insurance portfolios. I believe there are many opportunities for creating an impact using smart home data, but it is necessary to move beyond the gadget approach.

One great example comes from one of the members of my IoT Insurance Observatory: State Farm. They are scaling a smart home insurance portfolio. My exchange (below) with their VP, innovation and venture capital, Haden Kirkpatrick, shows the first results they are achieving.

Matteo: We have known each other for more than six years, and we have frequently exchanged thoughts about insurance incumbents' ability to innovate. State Farm is the first large carrier scaling a smart home program in the U.S., and I've been impressed by the 20,000 monthly installation rate shared by your tech partner Ting at the IoT Insurance Observatory plenary session last December. I would like to ask you to share your smart home innovation journey: "how it started" and "how it;s going."

Haden: Matteo, what a journey it has been. You and I have discussed for some time how “home telematics” is the new “mobile telematics” and will further change the game for the insurance industry.

We at State Farm have a complete innovation ecosystem, and Ting is a great example of that ecosystem at work. Ting was initially brought to us through State Farm Ventures, our corporate venture capital unit; we invested in Ting in 2019 and have been an advocate of them ever since. Throughout our time working with them, we are confident that we have saved more than 1,000 homes from electrical fires. Now, we are panning back to explore other loss types and connected home devices to see what else is possible in this exciting space. Our team is prototyping and testing with customers while we engage broadly in strategic partnership discussions and tactical go-to-market planning for a wider range of offerings, within which Ting will be central.

Matteo: This approach uses IoT data for preventing a risky situation and avoiding a claim from happening. I've always considered these smart actions an extraordinary opportunity for insurers, because they affect directly the core of the portfolio technical profitability. Could you share the results already achieved in the electrical fire risk reduction through this smart home solution? 

Haden: Today, we have 132,000 customers enrolled in the program. Since launching the program, Ting has been able to detect several hazards within our customers’ homes. We’ve seen problems with main panels, faulty heating blankets, sump pumps and even old Christmas decorations. The feedback from our customers who had hazards discovered has been overwhelmingly positive.

 A benefit that we didn’t expect initially was the value provided by Ting in uncovering hazards that occur outside the home. These hazards occur when there is a problem with power coming into the home from the utility provider. In these cases, the customer works with the utility company to resolve the issue. This not only benefits our customer but the utility customers in the neighborhood.

From Risk Transfer to Risk Prevention from Matteo Carbone

Matteo: I'd expect that this new State Farm service offered to the homeowner policyholder is also increasing the frequency of interaction with them. Insurance has always been something relevant but not frequent in the daily life of people. So, smart home insurance seems a great opportunity to be more present for the insurers. Would you like to share any facts and figures about the customer engagement?

Haden: Our thinking on your core comment (the relevance vs. frequency of engagement) and the challenges of “passive engagement” is shaping our future.

Customers receive an email each week that provides a summary of their Ting monitoring and any events that have occurred. In addition to that, they get a monthly email with helpful hints and tips along with real stories where Ting has saved the day.

State Farm’s mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. While insurance is core to how we achieve our mission, we see so many more opportunities to help people. The simple fact of the matter is that consumers overall are exposed to risks that limit their ability to live complete and fulfilled lives. State Farm has been the industry leader for decades, and we’ve always recognized our responsibility to go beyond insurance and find ways to build stronger and safer communities for customers and the communities where they live.

Beyond helping to mitigate losses in the first place, this is a way to have a more meaningful relationship with our customers and the broader market to help them be safer and better protected overall. That will be the focus of our innovation efforts going forward.

Matteo: Promotion of less risky behavior among the insured portfolio has always been part of the sector philosophy. You have just shared how State Farm is doing it in a faster, more effective and more precise way. I love it! However, I'm now curious to hear your vision for the future. What is the role that you see for the insurance sector in the (smart) houses in 10 years? What's next in your home insurance innovation journey?

Haden: More so than in most categories, our research shows that consumers expect the insurance industry to lead the way as it pertains to helping people prepare for and mitigate the risks that we see increasing in the macro environment. When customers are presented with areas of opportunity on which they care deeply (sustainability, security, etc.), they have a desire and are willing to take action, but they simply may not know what to do, and nobody is helping them to facilitate the process in a safe, trusted manner by which they can get engaged and drive change among themselves and their community.

Interestingly, these customers often reference their insurance carrier as the trusted source to help with these issues. With State Farm’s strategic assets (brand, financial strength, agency network, etc.), we are better positioned to deliver here and, by extension, help lead the industry toward a better future for our customers.

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Insurers' Path to Net Zero

Here is what insurers should be aiming to achieve ahead of the UN climate summit in November to support both their own and broader net zero emissions pledges.

Trees and grassy field under a sunny sky

While COP26 in Glasgow may not have resulted in the level of government commitments that had been widely advocated before the latest UN climate summit, one thing it most definitely did was shine a light on the expectations for the financial services industry in moving to net zero.

The summit late last year was the first COP that the private sector has attended en masse, and there was widespread recognition of the need for issues to be addressed in a joined-up way across the public and private sectors. Perhaps the most visible demonstration was that the group of 450 banks and insurers that are part of the Glasgow Financial Alliance for Net Zero (Gfanz) committed $130 trillion to tackle climate change by 2050. 

The calls for greater finance sector transparency and an end to "greenwashing" as part of the conference’s Coal, Cash, Cars and Trees message resounded around many sessions and plenaries.

On the one hand, (re)insurers around the world can expect a further raft of climate-related regulatory and reporting obligations in the coming months and years, while COP26 will also almost certainly ramp up the pressures for action that were already building from a broad church of stakeholders, including employees and potential recruits.

But to focus only on climate "sticks" is to miss the point. 

Fundamentally, addressing climate change by reducing greenhouse gas emissions is a big opportunity for the insurance industry from several perspectives, as already recognized in the formation of the Net Zero Insurance Alliance, including how it generates investment income, how it underwrites risks and how it makes available contingent capital, and as a source of broader customer engagement and reputation enhancement. Commitments coming out of COP26, such as the goal of doubling spending on adaptation and resilience and initiatives such as the U.S., U.K., E.U. Green Infrastructure commitment are positives for the insurance industry. 

So, what can insurers be doing in the shorter term to get prepared and to capitalize on climate-related opportunities.

Climate transition steps

On the road to navigating climate transition, WTW believes it is important to:

  • Develop a climate strategy and a transition plan
  • Roll out the strategy through product mix and new products for life and non-life, underwriting, reserving, capital modelling, investment and other policies and associated governance
  • Quantify – carry out a comprehensive climate risk assessment
  • Monitor, report and improve by including climate risk and ESG (environmental, social, governance) criteria in the risk management framework

See also: Time to Move Climate Risk Center-Stage

Six areas for action

Build on the current understanding of the effects of physical and transition risk on both assets and liabilities and lay foundations for future assessment

Quantification of the risks is fundamental, and having a framework that appropriately reflects the nuances of climate risk is critical. Climate risk exposures vary depending on the level at which risks are assessed, and insurance is a classic case where assessing risk at industry, individual company and individual asset level may result in materially different risk exposures. 

In addition, individual company carbon footprints may be low, but climate risk exposures will vary depending on the nature and location of the investment or underwritten business. For example, where an insurer insures a windfarm, the operating carbon footprint may be low (although the overall carbon footprint will also depend on the materials sourced and construction footprint), but the asset will still be exposed to physical climate risk. When assessing the investment risk associated with a windfarm asset, consideration needs to be given to both the physical and transition risk at individual asset level as well as the wider macro-economic and credit risks from climate change. 

Insurers need to integrate proven analytics tools, natural catastrophe vendor models and methods that reflect the latest science to quantify their enterprise-level climate risk. Examples of potential outputs include hazard and climate-risk scoring and mapping, determination of hazard and climate-adjusted financial losses, and integration of analysis into existing tools and models to support areas like underwriting (life and non-life), risk management, reserving and the actuarial function. 

The key is to start the quantitative scenario analysis journey today but recognize that modeling techniques are evolving in parallel with climate science – so there should be flexibility and agility in the work to capture the connectedness of physical and transition risks and avoid analytical black boxes.

Understand the difference in commonly known large losses and losses related to climate

In one sense, climate risks are not new to insurers; they map onto existing categories of financial and non-financial risk such as credit, market, business, operational and legal risks that insurers have been managing for many years. But, because climate risks are so systemic in nature, risk and opportunities registers will need to be updated with explicit consideration of physical climate risks, transition risks and, potentially, any foreseeable changes in legal and liability risks. 

Insurers will also benefit from starting to consider more the role that stewardship can play, particularly on the asset side of the balance sheet, for example driving enhanced and robust ESG disclosures and using voting rights.

Integrating climate risk into wider enterprise risk management

Because climate change intersects with so many risk categories, insurers’ and reinsurers’ risk-management frameworks will need to be holistic, establishing climate risk appetite and tolerance to provide the guiding principles when balancing the needs of different stakeholders. Climate-tilted enterprise risk management (ERM) frameworks will include:

Governance — including the board’s role in providing oversight of climate risk responses and defining management responsibility for climate risk and ESG integration. 

Risk identification — identifying the key channels through which climate risks can affect the company, including its reputation, and how these are articulated, monitored and communicated on a continuing basis. 

Risk appetite and tolerance — forming a view as to the acceptable levels of risk (e.g., tail risk), including whether climate risk should be considered as a separate element or part of aggregate risk and whether aggregates are sufficient. 

Risk measurement and reporting — including how to incorporate climate risk into financial risk models and reports and deciding on relevant data and metrics for decision making and monitoring. 

Active management of risk exposures — aligning underwriting and investment strategies with both the near-term and long-term risks and opportunities. This could include dedicated investments in companies deemed to have a credible transition plan or developing innovative products to provide coverage for green industries, many of whicj are in their infancy. 

Adaptation impacts — assessing how business risks and opportunities may evolve through low carbon transition, based on future climate scenarios.

Define data requirements as part of the wider considerations around risk management, underwriting, investment and reporting

As in so many other areas of insurance these days, data quality (at the "right" level) is central to effectively manage climate risks. Insurers will need to (or will need help to) identify both relevant sources of internal data and the external data that align with climate strategy and that support business operations in the transition. Tools that WTW has developed to assist with bringing a climate lens to underwriting and investment include Climate Transition Value at Risk, Climate Transition Pathways (CTP) and the Climate Transition Index.

The risks of insuring or reinsuring a coal mine as a single risk may be clear, although integrated action is still needed because simply declining cover may exacerbate unemployment and social inequality. But what about the majority of smaller risks or, for reinsurers, proportional reinsurance? You cannot successfully measure a portfolio and credibly say you are contributing to net zero if you only make your own portfolio zero. Insurers have to measure the change they engender as part of that. 

In this context, it is absolutely crucial to define a measurable data requirement for ESG criteria, to define who will be in charge of populating these into the existing data warehouse system and to adapt the data warehouse for access and monitorability.

Map out a structure for oversight of climate risks and opportunity

Climate risk is an enterprise risk for insurers and is going to involve action across the people, risk and capital dimensions of its strategy. So, it needs executive ownership across the business to develop a coherent strategy, as well as specific goals (e.g. compensation targets) to assist in driving the delivery of net zero and wider ESG objectives. 

That’s not to say that insurers can do everything in one year – far from it. But there’s certainly the opportunity to clarify responsibility and authority for aligning the business to its climate and ESG targets. As this will also involve focusing on whether the business culture and values support these goals, it will make sense to get the groundwork on taking your people with you toward net zero under way.

See also: Navigating Climate Risks and Opportunities

Report and engage on climate

A good first step is, from our point of view, the production of an initial TCFD (Taskforce for Climate-related Financial Disclosure) report. The G7 conference prior to COP26 agreed that this should be mandatory by the end of 2025 – and some countries are ahead of that schedule already. A real, perhaps under-appreciated, benefit of working through the TCFD reporting framework is that it forces companies to address many of the points we’ve raised in this article in a structured manner with a defined deadline, including the use of scenario analysis to understand the future changing nature of risk from strategy.

For many insurers, ESG transparency will also give momentum to building engagement with policyholders. Typically, there is rather limited contact with a policy holder - when taking out the policy, renewing it or making a claim. The bonding between company and policyholders might enter a different level based on climate and ESG engagement. It could be used to generate two-way interactions with customers and other stakeholders who expect business to step up and do its part in climate transition.

End of greenwashing

COP26 may not have achieved everything it was supposed to, but it did mark some milestones in attitudes to tackling climate change. There were concrete commitments to reduce greenhouse gas emissions by 45% by 2030, as compared with a 2010 baseline; the review of countries' commitments to reduce emissions was shortened from every five years to every year; and the words "net zero" were included in the final accord for the first time. Perhaps most of all, COP26 signaled that any question of a phony war on climate is over for companies and institutions.

For insurers, it has reinforced wide ranging changes in the way businesses will need to be managed in the future. So, it’s time to focus on getting the basics right - things like who is in charge, what data and scenarios to access, what models to use, and what policies to adopt - so that individual companies are ready to take their climate journey.

Property Underwriting for Extreme Weather

Insurers have massive databases from simulation models and satellites when it comes to weather and climate. The problem is figuring out how to use them to their full potential.

Tornado and lightning hitting a small village

While the existence of climate change may still be a point of contention in the U.S. public, there appears to be a consensus among property and casualty (P&C) insurers that, not only does it exist, but it is a problem that needs to be addressed.

The lack of predictability of extreme local weather events and the increasing frequency and severity of natural catastrophes is supported by any number of internal findings and external reports by agencies like NICB, which have highlighted the 2% increase in hail claims from 2018 through 2020. While that may not seem significant at first glance, consider that damage from wind and hail alone account for roughly 43% of all property claims and that the NOAA’s National Centers for Environmental Information highlights a 95% decade-on-decade increase in U.S billion-dollar disasters.

Extreme weather events are predicted to account for the largest amount of compensation insurers’ will have to pay out over the next 10 years.

Such trends will require modeling that assists insurance providers to better assess climate risk at the property level, as well as mechanisms that help organize collaborative action among insurance carriers, state regulators, communities and homeowners to reduce climate risk. As it always has, a company that anticipates business disruptions such as climate change is better prepared to mitigate any negative impact on their business.

First Steps

Insurers have already taken steps in the right direction, starting with limited solutions such as overlaying topographical maps with the results from existing models to underwrite properties. Yet, this simple approach does not leverage the data that insurance carriers can quickly access. They have massive databases from simulation models and satellites when it comes to weather and climate. The problem is figuring out how to use them to their full potential. As a result, scientists have turned to computer vision to identify hail-bearing storms.

So far, damage prediction has been done manually. Insurance carriers would undoubtedly profit from the forward-thinking strategy of exploiting property attributes, both in terms of location-level risk management and prudential capital needs.

Quick Weather Data Feeds Drive Risk Control Decisions

Insurers need to understand the gaps in the understanding of physical processes and the inadequacy of weather information required for high-resolution modeling of extreme weather events. This would allow models to better factor in the year-on-year effect of global warming on the local and global weather as well as predict extreme weather risk. Insurers could then assess climate exposure to their book roll, which would lead to identifying structural inadequacies on a single policy. They could then enforce risk control measures like requesting changes, and, in case of non-compliance by the policyholder, increase the premium or reject policy renewal.  

Forecasting the data well in advance along with analyzing the existing property condition can be a good indicator of potential claims. Adjusting policies to account for risk-control measures that can be accounted for before the extreme weather conditions intensify will only benefit both the insurer and the policyholder.

See also: Extreme Weather, COVID, Home Claims

An integrated approach 

For this all to work, underwriters and data scientists will need to integrate weather data with property insights derived from internal and external sources. For example, weather variables such as low-level moisture, convective instability and vertical wind shear all have been linked to hail formation. What does the historical data indicate? Now factor in data on building construction to predicting the risk of hail damage. 

Similarly, when predicting flood risk to a property, most carriers rely on the flood insurance risk map that divides the U.S. into low/moderate/high flood zones. However, the premiums should be based on the actual flood risk to a property structure rather than the zone it is located in. Although some carriers do take into account the design of the structure, age of the structure and elevation or if the foundation is subgrade or not, the premiums in most cases do not reflect actual risk. Case in point: The majority of properties in Houston flooded by Hurricane Harvey in 2017 were in “low-risk” flood zones.

Therefore, a view of the current property condition plus plugging in real-time weather forecasts can be leveraged for a more active approach to claims management. For example, the path followed by natural catastrophic events and their intensity can be clubbed with property attributes for the scheduling of SIUs and fraud detection. In this way, properties that might have poor roofs and have been in the eyewall of the storm can be prioritized and triaged accordingly.

Conclusion

Tracking the effects of climate change on extreme weather events such as hailstorms, floods and hurricanes requires a thorough understanding of climate risk change and high-resolution modeling of the property. The adoption of these new technologies will influence how insurers engage with consumers and how their brands are viewed.

By investing in these technologies, insurers can greatly benefit by reduced loss ratios due to decreased premium leakages, identification of high-risk properties (severely affected roofs) and effective claims triaging. Furthermore, with environmental, social and governance criteria becoming an increasing priority for the insurance industry, it becomes ever more important for insurers to take steps to identify climate exposure as a core part of their business strategy.

Using image-based detection along with real-time weather data will aid in determining the veracity and extent of property damage, as well as provide more precise estimations of claim count and amount across regions of interest.


Upendra Belhe

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Upendra Belhe

Dr. Upendra Belhe is president of Belhe Analytics Advisory.

With over 30 years of experience in the P&C insurance sector, he has been a catalyst for innovation, driving the adoption of AI, advanced analytics, and data-driven strategies to transform insurance operations. Dr. Belhe has held senior leadership roles in global insurance organizations, shaping best practices in underwriting, claims, and risk management.  In recent years, he has been at the forefront of introducing Generative AI and agentic AI to the industry, helping insurers unlock new efficiencies and capabilities. Through his advisory practice, Dr. Belhe collaborates with insurers, insurtech firms, and investors to develop and implement transformative analytics strategies that create sustainable competitive advantage.


Dheeraj Pandey

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Dheeraj Pandey

Dheeraj Pandey is a senior engagement manager at EXL Service, a provider of data analytics solutions to financial organizations, including life and annuity insurance firms. 

Shipping Industry Safety Keeps Improving

But Russia’s invasion of Ukraine; the move to decarbonization; crew and port congestion challenges and other issues mean there is no room for complacency,

Large cargo ship full of containers at nighttime

The international shipping industry is responsible for carrying around 90% of world trade, so vessel safety is critical. The sector continued its long-term positive safety trend over the past year, but Russia’s invasion of Ukraine; the growing number of costly issues involving larger vessels; crew and port congestion challenges resulting from the shipping boom; and managing challenging decarbonization targets mean there is no room for complacency, according to marine insurer Allianz Global Corporate & Specialty SE’s (AGCS) Safety & Shipping Review 2022.

The shipping sector has demonstrated tremendous resilience through stormy seas in recent years, as evidenced by the boom we see in several parts of the industry today. Total losses are at record lows – around 50 to 75 a year over the last four years compared with 200-plus annually in the 1990s. However, the tragic situation in Ukraine has caused widespread disruption in the Black Sea and elsewhere, exacerbating supply chain, port congestion and crew crisis issues caused by the pandemic. 

At the same time, some of the industry’s responses to the shipping boom, such as changing the use of, or extending the working life of, vessels also raise warning flags. Meanwhile, the increasing number of problems posed by large vessels, such as fires, groundings and complex salvage operations, continue to challenge ship owners and their crews.

The annual AGCS study analyzes reported shipping losses and casualties (incidents) over 100 gross tons. During 2021, 54 total losses of vessels were reported globally, compared with 65 a year earlier. This represents a 57% decline over 10 years (from 127 in 2012), while during the early 1990s the global fleet was losing 200-plus vessels a year. The 2021 loss total is made more impressive by the fact that there are an estimated 130,000 ships in the global fleet today, compared with some 80,000 30 years ago. Such progress reflects the increased focus on safety measures through training and safety programs, improved ship design, technology and regulation.

According to the report, there have been almost 900 total losses over the past decade (892). The South China, Indochina, Indonesia and the Philippines maritime region is the main global loss hotspot, accounting for one in five losses in 2021 (12) and one in four losses over the past decade (225), driven by factors including high levels of trade, congested ports, older fleets and extreme weather. Globally, cargo ships (27) account for half of vessels lost in the past year and 40% over the past decade. Foundered (sunk/submerged) was the main cause of total losses over the past year, accounting for 60% (32). 

While total losses declined over the past year, the number of reported shipping casualties or incidents rose. The British Isles saw the highest number (668 out of 3,000). Machinery damage accounted for over one in three incidents globally (1,311), followed by collision (222) and fires (178), with the number of fires increasing by almost 10%. 

Ukraine impact: safety and insurance

The shipping industry has been affected on multiple fronts by Russia’s invasion of Ukraine, with the loss of life and vessels in the Black Sea, disruption to trade and the growing burden of sanctions. The industry also faces challenges to day-to-day operations, with knock-on effects for crew, the cost and availability of bunker fuel and the potential for growing cyber risk.

The invasion has further ramifications for a global maritime industry already facing shortages. Russian seafarers account for just over 10% of the world’s 1.9 million workers, while around 4% come from Ukraine. These seafarers may struggle to return home or rejoin ships at the end of contracts. Meanwhile, a prolonged conflict is likely to have deeper consequences, potentially reshaping global trade in energy and other commodities. An expanded ban on Russian oil could contribute to pushing up the cost of bunker fuel and affecting availability, potentially pushing ship owners to use alternative fuels. If such fuels are of substandard quality, this may result in machinery breakdown claims in future. At the same time, security agencies continue to warn of a heightened prospect of cyber risks for the shipping sector such as GPS jamming, automatic identification system (AIS) spoofing and electronic interference. 

The insurance industry is likely to see a number of claims under specialist war policies from vessels damaged or lost to sea mines, rocket attacks and bombings in conflict zones. Insurers may also receive claims under marine war policies from vessels and cargo blocked or trapped in Ukrainian ports and coastal waters.

The evolving range of sanctions against Russian interests presents a sizeable challenge. Violating sanctions can result in severe enforcement action, yet compliance can be a considerable burden. It can be difficult to establish the ultimate owner of a vessel, cargo or counterparty. Sanctions also apply to various parts of the transport supply chain, including banking and insurance, as well as maritime support services, which makes compliance even more complex.

A burning issue: fires on board

During the past year, fires on board the roll-on roll-off (ro-ro) car carrier Felicity Ace and the container ship X-Press Pearl both resulted in total losses. Cargo fires are indeed a priority concern. There have been over 70 reported fires on container ships alone in the past five years, the report notes. Fires often start in containers, which can be the result of non-/mis-declaration of hazardous cargo, such as chemicals and batteries – around 5% of containers shipped may consist of undeclared dangerous goods. Fires on large vessels can spread quickly and be difficult to control, often resulting in the crew abandoning ship, which can significantly increase the final cost of an incident.

Fires have also become a major loss driver for car carriers. Among other causes, they can start in cargo holds, caused by malfunctions or electrical short circuits in vehicles, while the open decks can allow them to spread quickly. The growing numbers of electric vehicles (EVs) transported by sea brings further challenges, given that existing counter-measure systems may not respond effectively in the event of an EV blaze. Losses can be expensive, given the value of the car cargo and the cost of wreck removal and pollution mitigation.

When large vessels get into trouble, emergency response and finding a port of refuge can be challenging. Specialist salvage equipment, tugs, cranes, barges and port infrastructure are required, which adds time and cost to a response. The X-Press Pearl, which sank after it was refused refuge by two ports following a fire – the ports were unable or unwilling to discharge a leaking cargo of nitric acid – is one of several incidents where container ships have had difficulty finding a safe haven. Meanwhile, the salvage operation for the car carrier Golden Ray, which capsized in the U.S. in 2019, took almost two years and cost in excess of $800 million. 

Too often, what should be a manageable incident on a large vessel can end in a total loss. Salvage is a growing concern. Environmental concerns are contributing to rising salvage and wreck removal costs as ship owners and insurers are expected to go the extra mile to protect the environment and local economies. Previously, a wreck might have been left in situ if it posed no danger to navigation. Now, authorities want wrecks removed and the marine environment restored, irrespective of cost.

Higher salvage costs, along with the burden of larger losses more generally, are a cost increasingly borne by cargo owners and their insurers. "General average," the legal process by which cargo owners proportionately share losses and the cost of saving a maritime venture, has become a frequency event, as well as a severity event, with the increase in the number of large ships involved in fires, groundings and container losses at sea compared with five years ago. General average was declared in both the Ever Forward and Ever Given incidents. The large container ship Ever Forward ran aground in the U.S. in March 2022 and was stuck for over a month before it was freed, almost a year to the day after its sister vessel Ever Given blocked the Suez Canal.

See also: Ukraine: How Exposed Are Insurers?

Post-pandemic world brings new risk challenges

While the COVID-19 pandemic resulted in few direct claims for the marine insurance sector, the subsequent impact on crew welfare and the boom in shipping and port congestion raises potential safety concerns. Demand for crew is high, yet many skilled and experienced seafarers are leaving the industry. A serious shortfall of officers is predicted within five years.

For those who remain, morale is low as commercial pressures, compliance duties and workloads are running high. Such a work situation is prone to mistakes – 75% of shipping incidents involve human error, AGCS analysis shows.

The economic rebound from COVID-19 lockdowns has created a boom time for shipping, with record increases in charter and freight rates. While this is a positive for shipping companies, higher freight rates and a shortage of container ship capacity are tempting some operators to use bulk carriers, or consider converting tankers, to transport containers. The use of non-container vessels to carry containers raises questions around stability, firefighting capabilities and securing cargo. Bulk carriers are not designed to carry containers, which could affect their maneuvering characteristics in bad weather, and crew may not be able to respond appropriately in an incident. 

With demand for shipping high, some owners are also extending the working life of vessels. Even before the pandemic, the average age of vessels was rising. Although there are many well-managed and maintained fleets composed of older vessels, analysis has shown older container and cargo vessels (15 to 25 years old) are more likely to result in claims, as they suffer from corrosion, while systems and machinery are more prone to breakdown. The average age of a vessel involved in a total loss over the past 10 years is 28.

Shipping bottlenecks and port congestion

COVID-19 measures in China, a surge in consumer demand, and the Ukraine invasion have all been factors in unprecedented port congestion which puts crews, port handlers and facilities under additional pressure. Loading and unloading vessels is a particularly risky operation, where small mistakes can have big consequences. Busy container ports have little space, while the experienced labor required to handle the containers properly is in short supply. Add in fast turnaround times, and this may result in heightened risks. 

Climate change: transition problems

With momentum gathering behind international efforts to tackle climate change, the shipping industry is coming under increasing pressure to accelerate its sustainability efforts, given its greenhouse gas emissions grew by around 10% between 2012 and 2018.

Decarbonization will require big investments in green technology and alternative fuels. A growing number of vessels are already switching to liquefied natural gas (LNG), while other alternative fuels are under development, including ammonia, hydrogen and methanol; electricity-powered ships are also in the works. The transition to alternative fuels will likely bring heightened risk of machinery breakdown claims, among other risks, as new technology beds down and as crews adapt to new procedures.


Rahul Khanna

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Rahul Khanna

Capt. Rahul Khanna is global head of marine risk consulting at global insurer Allianz Commercial

A marine professional with 27 years of experience within the shipping and maritime industry, Capt. Khanna served more than 14 years on board merchant ships in all ranks, including master of large oil tankers trading worldwide.