As insurance costs strain homeownership dreams, agents must navigate affordability discussions with empathy rather than industry-focused explanations.
Nancy
Germond
Nancy Germond
Nancy Germond is executive director, risk management and education for the Big "I."
Drawing on almost three decades of insurance experience, Germond has written scores of risk-management related articles and white papers and has presented for organizations like the Public Risk Management Association (PRIMA) and the Society for Human Resources.
