Brian Jones

Brian Jones is chief revenue officer at Heathos.

Most Recent

Agency Growth Numbers May Be Misleading You

Revenue growth masks a retention crisis costing agencies millions in enterprise value and leaving half their book vulnerable to churn.

Six Things

Could You Handle Weeks Without Electricity?

By Paul Carroll

A new study raises the prospect that a Carrington Event — a series of gigantic solar flare that would devastate the electric grid — could be even worse that previously feared.

12 AI Deployment Myths Debunked

Organizations rushing to deploy AI face a widening gap between pilot success and production value, driven by persistent misconceptions about capability versus application.

Mining the Rich Data in P&C Claims Testimony

Property and casualty insurers that analyze testimony at scale will price risk more accurately than competitors relying on instinct alone.

A Breakthrough for AI Agents on Claims

Agentic AI solutions are achieving 98% accuracy in claims evaluation while reducing processing timeframes from hours to minutes.

MGAs Don't Have an AI Problem

MGAs have grown to $114 billion in premium but lack time and capital to build AI infrastructure themselves.

Pet Insurance Hindered by Outdated Technology

Many pet insurers find their platforms can't scale beyond direct-to-consumer, turning promising B2B2C partnerships into costly technology projects.

5 Lessons Learned From NYC Flooding

The flash floods that brought New York City to a standstill were another stark reminder that it is no longer enough to simply predict extreme weather. 

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