Sathyanarayanan Sethuraman is a seasoned executive focusing on customer experience management for Majesco. He is a trusted adviser in the insurance industry in defining a customer-centric target operating model for insurers across geographies.
He has built trust with leaders in the insurance industry by converting the advisory into meaningful, IT-leveraged business solutions that have delivered increased customer satisfaction and profitability.
Insurers are shooting themselves in the foot – and sparking a race to the bottom when it comes to price. How? By thinking they can earn customer loyalty and sell existing customers new types of insurance by offering discounted bundles of products, such as a package containing home, auto and personal umbrella insurance. Instead, this […]
