Heather Wilson

Heather H. Wilson, chief executive officer of CLARA Analytics, has more than a decade of executive experience in data, analytics and artificial intelligence, including as global head of innovation and advanced technology at Kaiser Permanente and chief data officer of AIG.

Most Recent

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What's Driving Social Inflation?

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Changes in the litigation environment, shifting public opinion, medical inflation and emerging risks are producing lots of so-called nuclear verdicts.

All Articles

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The Rising Value of Flexibility

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When we step outside the confines of either/or thinking and embrace a "both/and" mindset, we can achieve great things in our work and home lives and in our businesses.

Striking the Perfect Balance on AI

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As insurance executives plan their AI investments, here are some best practices that will help to ensure successful business outcomes.

Six Things

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2 Words We Must Stop Using

By Paul Carroll

If we really want to put the customer at the center of everything we do, we have to start by giving up on two words: "adjuster" and "losses."

Continuous Improvement Comes to Insurance

Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.

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Emerging Technologies That Streamline Claims

The convergence of AI and human intelligence can streamline claims processing, detect fraud and rewrite the narrative of settlements.

2

The Experience/Efficiency Paradox

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).

3

Do You Have FOMO on Gen AI?

Tech leaders are feeling pressure to integrate generative artificial intelligence into their programs, but some caution is in order.

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Cyber Insurance at Inflection Point

What happens next will depend on how clearly underwriters, brokers and insurance buyers commit to building resilience.

5

A Turning Point for Offshore Wind

The scale and scope of the global offshore wind rollout is epic but needs to be fast-tracked by financial institutions, corporates and governments.

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ITL Recommends

Future of Risk - Shifting Insurance to Predict & Prevent

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Insurers' Flawed Understanding of ROI

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Tech Secret to a Combined Ratio Below 100%

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Deepak Karthikeyan

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Winning Back Reinsurers' Confidence

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Do You Have FOMO on Gen AI?

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What Does 'Instant Issue' Really Mean?

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The Experience/Efficiency Paradox

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A Turning Point for Offshore Wind

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