Andi Dominguez is global insurance specialist at Quadient, the award-winning leader in customer communications management (CCM). She brings over a decade of experience partnering with healthcare and property and casualty insurance organizations to her role in enabling insurers to engage, retain and build stronger relationships with their customers.
In any given year, approximately 5% to 7% of U.S. auto and homeowners will file an insurance claim. For both customers and the insurance company, the claims process becomes a moment of truth. A satisfactory settlement is the ultimate deliverable that may ensure customer loyalty and retention. To work through the claims process efficiently and […]