December 18, 2018
Why Bother? (and Other Bad Thinking)
by Karin Hurt and David Dye
There is a whole lot of not speaking up going on, at a time and in cultures that desperately need the truth.
Have you ever heard yourself saying those words?
“Why bother speaking up? It won’t do any good.” Or,
“I’ve tried speaking up in the past, and no one cared.” Or,
“Speaking up isn’t valued around here. I’ll just keep my head down and do my job.”
I hear you. It’s easy to let past experiences jade us into losing our voice. It’s tempting to let our assumptions take over and persuade us that we already know the response. After all, we’ve seen this movie before, and it doesn’t end well. So the troublesome issue continues, which validates our thinking: The other guy is a jerk who won’t listen.
Trust erodes further. So we speak up even less, further convincing ourselves that it wouldn’t do any good.
Overcoming FOSU (Fear of Speaking Up)
I was facilitating a two-day training on conflict and collaboration with an interesting mix of scientists and administrators. About halfway through, Hope, an administrator who is also a woman of color, spoke up.
“I hear you. And I believe all these techniques will work for someone like Peter (a white male scientist with credentials and position power whose large stature made him hard to ignore), but they would never work for me.”
She’d ditched the diaper drama and apparently said exactly what everyone in the room had on their minds. We talked at length about her (and other participants’) experiences–which were sad and compelling and real. Some of these stories had happened over a decade ago, with a peer or boss who was no longer around. And yet the fear of speaking up today was palpable. There was a whole lot of not speaking up going on, in a culture that desperately needed the truth.
See also: How to Earn Consumers’ Trust
There’s no question in my mind that results suffered, projects took longer and the science was jeopardized due to this FOSU (fear of speaking up).
Hope had spoken up to start a conversation. Game on.
And then Peter raised his hand.
“I hear you. I really do. I’ve got two stories of my own to share.
I also had been told several times by my boss to keep quiet, and not rock the boat. But I saw several errors that I knew would affect the timeline of our project once they were discovered. I took them to my boss who told me under no circumstance was I to say what was going on.
When the project got in trouble several months later, the department head, Joe, got involved and asked why I didn’t say anything. I told him I had. He coached me and said that, at times like this, it’s so important to put the project ahead of self-protection. Joe reminded me of what was at stake. And told me I can always come to him as needed. Which I do from time to time–only when absolutely necessary.
I still respect the chain of command most of the time.
My boss hates it when I go to Joe. But, I know have to do the right thing.
Then one day we were in a meeting with Joe. He told us how frustrated he was that people don’t speak up. And then he said, ‘Peter’s the only one.’ When he asked why, everyone just looked at him without saying a word.
Then my boss took me aside and said, ‘See, Joe wants you to stop speaking up! Now stop it!’ I was like, ‘What? Were we in the same meeting? And I insisted that we have a three- way conversation with Joe to check for understanding.
Joe was unequivocal. ‘I want Peter and everyone on this team to speak up. That’s the only way we will know what’s ever going on.’”
Okay, I thought, we’re making real progress in this discussion. But, the truth is, it’s still easier for a guy like Peter to pull this off. And then he began his second story.
“About a year ago, I had a peer come to me and tell me she thought I was a bully. I was shocked. I was hurt. I don’t see myself as a bully. I asked why. It came down to the fact that I was holding people accountable, and that was uncomfortable, and I knew I couldn’t change that. But I also knew that accountability is one thing, bullying is another.
So I went to some of my other peers. And several of them said, ‘Oh yeah, you’re a bully sometimes.’
And I knew I needed to change. I dug deeper on how my behavior was being perceived. I started listening more. I entered rooms more gently. I watched my tone and manner. No work I’ve ever done on my leadership has made a bigger impact on my influence. I’m still holding people accountable, but I’m watching my style. It’s easier for all of us.
Can you imagine if that woman had FOSU? I’d still be frustrating her and everyone else. She did all of us a favor by speaking up.
I understand the culture we’re in, but I’ve got to tell you. People don’t speak up enough. We have to talk about this stuff for the culture to change.
How can we do that better?’”
See also: Voice of the Customer: They’re Not Happy
Your Turn: How Can We?
And so I turn that question back to you. This is hard, no doubt. But how do we encourage more people to speak up and find their voices? I’d love to hear your stories of overcoming FOSU and the difference it made.