May 3, 2017
Where Are All Our Thought Leaders?
How often is a representative of our industry asked to weigh in on a pressing issue of the day? Rarely, if ever. We need a seat at the table.
How often is a representative of our industry asked to weigh in on a pressing issue of the day? The answer is: rarely, if ever.
Within our culture, thought leadership and the insurance industry are rarely intertwined.
Thought leaders are sought out for their opinions and ideas. They are experts in their field who can see the “bigger picture” on issues important to many. College professors, politicians, editorial writers and financial analysts are some of the professionals in which thought leadership seems to most comfortably reside.
The reasons behind our exclusion, I suppose, are varied.
Perhaps most people are unaware of the nature and impact of the industry on their daily lives — “out of sight, out of mind.”
It also easy for industry executives to lose sight of the forest for the trees. Each insurance policy we negotiate on behalf of our clients must be carefully constructed to cover a myriad of conceivable risks. One missing word or poorly constructed sentence will result in a potentially devastating claim rejection. A requisite focus on detail can crowd out the bigger picture.
See also: Thought Leader in Action: At Walmart
We are the equivalent of firewatchers. Business owners depend on us to identify, root out and transfer risk in a number of ways. Our constant state of heightened wariness has a leveling effect. For many of us “firewatchers,” small things matter a great deal— a shift in the winds, a dry summer or an untended campfire or a change in claims management, carrier appetite or operations. To live in the moment and be aware of the need to be diligent now does not allow for the forward-looking characteristics normally reserved for someone considered to be a thought leader.
Young people searching for a career rarely associate the words “exciting,” “challenging” and “stimulating” with the insurance industry. A young insurance producer is never the lead in a TV drama and certainly not a sitcom. Of course, perception is only a piece of the puzzle. The ideal skill set demanded for an insurance professional may discourage young people who view being a thought leader as a career goal.
Yet, any modestly observant and well-read person can see a great deal is happening in the world and in our business. The rapidly shifting landscape requires muscular thought leadership from insurance professionals—not one, but many.
One of the many issues we as an industry face is the perception of being slow to change, to adapt and “flex” when necessary. A cursory review of some of the recent system combinations in the industry reveal just how inflexible we are in modifying how we do what we do. CFO Magazine’s recent article titled “Insurance’s Innovation Gap” (April 3, 2017, by David Katz) was not flattering.
The mounting challenges of cyber security, alone, demand herculean thought leadership. Although nearly every nonprofit and commercial organization would benefit from the addition of cyber liability coverage to its insurance portfolio, many do not have this coverage. We believe they do not fully appreciate the potentially ruinous risks or are perhaps waiting for some bellwether event to push them into a purchase. It is our job as risk managers and insurance professionals to identify and negotiate adequate coverages, build a persuasive sales argument and successfully communicate it.
Of course, even as we take the lead in managing current cyber risks, new and heightened risks are evolving. Thought leadership must look ahead to evolving cyber threats and begin to formulate a risk management response.
Emerging artificial intelligence applications also require strong thought leadership from the risk perspective. As many are working to make the wildest dreams of this technology reality, insurance industry professionals must be equally imaginative in analyzing emerging risks and developing coverages to mitigate and transfer these risks.
As the gig economy (the economy centered on short-term contracts) spreads through wide swaths of the commercial landscape, insurance industry professionals must provide the thought leadership required to manage emerging risks. The speed with which the gig economy is advancing only adds to the urgency. While Uber was founded only eight years ago, it now operates in 570 cities worldwide.
The breadth of the gig economy also calls for thought leadership. The simple risks posed by dog walking apps, for example, are as new as morning. The risks to both those who walk and own the dogs are as numerous as the minutes in the rest of the day.
The promise of driverless cars challenges our thought leadership in more than one way. Assurances regarding the safety of this technology notwithstanding, there will be a place for risk management. Insurance industry professionals must identify and evaluate the risks, while developing appropriate coverages. As an industry, we must also prepare for potential lost revenue as safe technology takes the seats formerly occupied by accident-prone drivers.
Drone sales are expected to nearly triple from 2.5 million in 2016 to 7 million in 2020, the FAA said last year. Without getting fancy about it, risks and claims stemming from drone sales will also likely nearly triple in these four years. Thought leadership must anticipate the type and extent of these risks, while calculating the cost of the claims.
Discussions of drones may also lead to the perils of terrorism. As events in Europe demonstrate, terrorists are prepared to turn even motor vehicles into weapons. These acts appear to be random and are exceedingly difficult to predict. Thought leadership is required to mitigate the unknown risks—a very tall order—and anticipate the claims. It is not something we as an industry can do alone, but we must be active participants when the solving begins.
See also: Thought Leader in Action: At Starbucks
The new administration in Washington also calls for thought leadership. As rules regarding the internet, the environment, healthcare and so much more shift, the insurance industry must provide thought leadership to insureds who are affected by these changes.
As a general principle, the insurance industry must take a seat at the table. There are many moving pieces in any functioning society. These include technology, human capital, innovation, infrastructure, transportation, public utilities and hundreds more. Risk is not simply one of the moving pieces; it is a major component running through all of them like a coil of rope. This is our area of expertise. It is where our thoughts must be heard.
This article was originally published at Carrier Management.