Troy Stewart

Troy Stewart is president and chief operating officer at Brush Claims.

Stewart started at Brush Claims 12 years ago as a field adjuster, then shifted into a quality assurance review position, where he rose to the ranks of vice president of daily claims. Appointed as COO, president and partner in 2018, Stewart was essential in the development of Brush Claims’ software suite Hubvia. He also played a large role in the evolution of the HyDAP claims handling program, which boasts a 68-hour cycle time.

In 2021, Stewart participated on behalf of Brush Claims in cohort seven of the prestigious Lloyd’s Lab by Lloyd’s of London.

Most Recent

Concentrated woman carrying stack of cardboard boxes for relocation

How to Customize Insurance for Gen Z

Troy Stewart

Nearly 40% of Gen Z does not have homeowners’ or renters’ insurance, highlighting the need for solutions tailored to this group.

All Articles

Woman Seated on Ground working on her Laptop

The Need for 'Digital Fluency' in Insurance

Troy Stewart

The claims process is a critical touchpoint in the customer journey, and it's here that the digital experience often falls short.

Three people smiling while sitting at a table with tablets and paperwork

A Relentless Focus on Customer Care

Troy Stewart

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.

Preparing for Storm Season

Troy Stewart

The problem arises when post-catastrophe analyses are reviewed, adjusted and documented, only to be tucked away without any changes being implemented.