Heather Turner

Heather Turner is the lead research analyst at Strategy Meets Action.

Turner supports SMA's advisory and consulting engagements through rich written content, quantitative and qualitative primary research, market and technology trend analysis and the management of SMA IP materials.

Prior to SMA, Turner was managing editor of the NU Property & Casualty Group at ALM, which includes the insurance industry publications PropertyCasualty360.com and NU P&C and claims magazines. She started her career as a journalist reporting on the property and casualty insurance industry at Insurance Business America and its sister publications in Canada and the U.K.

Most Recent

Two people sitting at a deck facing each other with laptops in front of them

Agency/Broker Consolidation

Heather Turner

Rapid technological advancements, changing customer expectations and economic headwinds are reshaping distribution in insurance.

All Articles

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Tech Acceleration in Personal Lines

Heather Turner

Personal lines executives see the potential for new user interaction technology to transform core business areas, primarily policy servicing and claims.

2023 Plans for Transformational Technologies

Heather Turner

Investments in digital, AI and connected world technologies remain top priorities for insurers, but they are being strategic about how they accelerate certain technologies.

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MGAs Must Evolve

Heather Turner

Faced with new challenges, including changing customer expectations and increased competition, MGAs know relationships are no longer enough to stand out.

P&C Agencies Are Ready to Break Out

Heather Turner

This year and beyond, agencies will fiercely focus on channel expansion and assess their current partnerships. Insurers must stay abreast of new partnership opportunities.