Barry Rabkin

Claims management must be part and parcel of the other core administrative systems required to keep the insurance carrier operating.

The short answer is: No. Insurance is very different from the business of Amazon (and Netflix) and must be approached differently.

The coronavirus is exposing the fragility of the world's connections. Here are thoughts on how insurers should adapt now, while rethinking the future.

Maybe startups can develop moats, but not just through technology. Here are some tough questions that incumbents should ask prospective partners.

Even algorithms used as brokers have to comply with the requisite insurance regulations: no leprechauns, no pixie dust, no magic.

On a scale of 1 to 10, the changes that can be realistically expected for insurance transformation in 2020 range between 1 and 2. |

The IoT is supposed to be nirvana, but the reality is a tad uglier, of course, than the gurus tell us, as reality always is.

Should incumbents potentially invest in startups? Yes. Give away customer information? Not so much.

The addressable market is huge: every Uber and Lyft driver who does not have the requisite insurance or doesn’t have sufficient insurance.

Here is a baker's dozen (plus one) of technology companies to watch that insurers might want to consider using in 2016.

Policies can last decades, so insurers have to juggle the expectations of current clients with those of tech-savvy prospects.

Until insurers (and agents and brokers) can operate entirely using apps on smart devices, they can't claim to have mobility solutions.

Until insurers (and agents and brokers) can operate entirely using apps on smart devices, they can't really say they have mobility solutions.

Tech firms routinely over-promise and under-deliver, but there is no magic bullet. Insurers must always do the hard work themselves.

Despite the hype, they won't want to take on the full role of insurers.

The partnership will let insurers compete in a mobile-first, customer-driven world -- but IBM and Apple will not find smooth sailing.

Ovum publishes report about the 2013 US insurance regulatory landscape.|