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October 20, 2020

Six Things Newsletter | October 20, 2020

by Insurance Thought Leadership

Summary:

In this week's Six Things, Paul Carroll recaps a panel discussion between Insurance CEOs at the International Insurance Society annual forum. Plus, the hyper-personal future of insurance; how to unlock a 'Customer 360' view; and more.

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Insurance CEOs Spec Out a Post-COVID World

Paul Carroll, Editor-in-Chief of ITL

At the International Insurance Society’s annual forum last week, several CEOs of major insurers said they foresee a very different world post-pandemic — one where trust in insurers not only needs to increase but must take a different form; one where work happens in different places at different times in different organizational structures, all at far greater speeds; one where the challenges increase, but the opportunities do, too… continue reading >

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SIX THINGS

Future of Insurance: Hyper-Personal
by Stephen Applebaum

Protection products will increasingly have to be dynamic, meeting the needs of each individual as preferences and life circumstances change.

How COVID Alters Claims Patterns
by Philipp Cremer

Claims in some lines, such as entertainment insurance, have surged, while traditional property and liability claims have been subdued.

3 Silver Linings From COVID-19
by Tony Steadman

Insurance is positioned to thrive in the virtual world as the need for large processing claims centers and customer service hubs vanishes.

How to Unlock a ‘Customer 360’ View
by Harbert Bernard

Why do so many insurance companies fail to deliver on their customer-centric objectives? It almost always boils down to inaccurate data.

How to Engage Better on Auto Insurance
by Ian Griffin

Believe it or not, your policyholders would like to hear from you more often―and communication can affect policyholder loyalty.

Keys to Limiting Litigation Liability
by Christopher Mandel

Risks associated with GL and AU claims can be managed, even with “social inflation,” “nuclear verdicts” and tough jurisdictions.

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