April 11, 2017

Are Core Systems Nearing an End?


Have we entered the seventh inning stretch of this phase of core systems' modernization? Are we preparing to start a new game?

Photo Courtesy of Pixabay

After Opening Day of baseball season last week and the release of SMA’s new report on core systems buying trends, I realized that you could equate the progress being made in core modernization with that of a baseball game. Could it be that that we have entered the seventh inning stretch of this phase of the core modernization journey? Are we preparing to start a new game?

Our latest research, published in Core Systems Purchasing Reaches the Tipping Point: What’s Hot – And What’s Not, has identified a definite slowdown in the purchase of core systems in the U.S. market. P&C insurers purchased 38% fewer new core systems in 2016 as compared with the year before. The flurry of new purchases that we saw in earlier “innings” (over the past five to seven years) is wrapping up as insurers focus on implementing those new systems, improving their existing core environments and looking ahead to understand the new requirements driven by the changing insurance market.

See also: How to Transform Core Systems  

The changes throughout and around insurance are pressing the industry toward a new perspective: a new ballgame. This game is just beginning and will play out over three to five years as the trends we are studying in insurtech and emerging technologies take hold. Insurers must evolve to promote the ever-expanding interaction with external data, investment in a more engaging customer experience and new product constructs shaped by the shared economy. This creates a set of capabilities from core systems that are considered the future-ready “MatureTech” solutions for the industry.

Each insurer needs to assess how its products and services align to the shifting market and the advances it will have to make to respond to the new opportunities. We are witnessing changes that are substantial enough to advance the capabilities that insurers require from in their core systems. And in the world of core systems, as in the industry at large, we need to start preparing for this new game.


About the Author

Karen Furtado, a partner at SMA, is a recognized industry expert in the core systems space. Given her exceptional knowledge of policy administration, rating, billing and claims, insurers seek her unparalleled knowledge in mapping solutions to business requirements and IT needs.

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