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May 11, 2016

3 Tips for Improving Healthcare Literacy

Summary:

Hint: Using newsletters to communicate your new cost-containment solution will not work because your employees will not read them.

Photo Courtesy of Peat Bakke

Today, innovative cost-containment solutions are helping employers “curb” the increasing cost of healthcare.  However, these solutions are only as good as the education tied to them.  A solution without effective education is useless and can even be costly.

Employee education has been a sticking point in the employee benefits world.  Many employers haven’t done a good job educating employees and have thus missed the boat on containing costs. According to a 2003 assessment (I know, old!) by the U.S. Department of Education, only 12% of U.S. adults have a proficient level of healthcare literacy. That is scary.

The days of educating the workforce about what they have, how much it costs and how to sign up are long gone. Stop repeating the same message year after year. The focus of your education has to be around improving the healthcare literacy of your workforce.

The good news is that there are consultants around the country creating some amazing messages. Folks like Jim Millaway, Gary Becker and Al Lewis are innovating the way benefit education is provided, helping employers reduce the cost of health insurance.

With that, let’s look at three employee education tips that can help you contain costs.

See Also: On Air Traffic Control and Health Costs

  1. Effective Education Is a Year-long Process

If your education strategy consists of nothing more than the annual open enrollment meeting, we need to talk and please keep reading! By the time your employees walk out of the meeting, they will forget 90% of what they heard; especially how to use a new cost-containment tool effectively. To ensure the new solution is a success, you have to keep the message in front of your employees all year long.

  1. Make Sure Your Message Helps You Accomplish Your Goal

Remember, your goal is to “curb” or even reduce the cost of your health insurance, so strategic education has to be a part of your long-term plan. Do not rely on the communication provided by carriers and vendors, as they are often too vague and provide information most of your employees already know (e.g. your smokers already know they should quit as their doctor has been telling them for years). To achieve your goal, you need to make sure your education aligns with the objective, improving health literacy. Focus on the kind of education that will help your employees help your medical plan save money. Strategic education is the wave of the future. Innovative solutions like Quizzify are giving employees the opportunity to become stewards of their own healthcare journey, helping both their checkbook and the bottom line of their employer.

  1. Your Message Has to Be Clear and To-the-Point

Trying to find the right avenue for educating the workforce is not easy. However, using newsletters and brochures to communicate your new cost-containment solution will not work because your employees will not read them. One way to get your message across effectively is through video. Videos only require employees to hit “play” and are short and to-the-point, and can be customized to convey the message you want.

Employees like the videos because little time and effort is wasted in watching and the employer is able to craft the message (with help) to best meet its objective. A video campaign can be a very effective way of improving the health literacy of your workforce through short, focused messages.

Crafting the right educational message is hard work and requires time and effort. But if it is done well, you will not only be happy about your new cost-containment solution, you will create a highly educated and empowered workforce that will have a positive impact on your bottom line.

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About the Author

Andy Neary is a healthcare strategist with VolkBell in Longmont, CO. Neary has more than 14 years of experience in helping employers affect the rising cost of healthcare through innovative strategies. His strategies help employers cut through the complexity of a broken healthcare system.

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