William Heitman

William Heitman is the founder and managing director of The Lab Consulting. He is a visionary business leader who has helped Fortune 500 leaders maximize capacity and productivity while containing costs for more than 25 years.

Most Recent

How to Cut P&C Claims Leakage

William Heitman

Typically, Knowledge Work Standardization alone delivers labor savings in excess of 20%, easily self-funding its own implementation.

Six Things

Ignore Musk's Promise of Tesla Robotaxis

By Paul Carroll

While autonomous cars have made real progress lately, there's no reason to pay any attention to Musk's tease for a robotaxi announcement in August.

What to Know About Geospatial Technology

With climate change increasing risk, GIS allows for accurate risk assessment that goes even deeper than ZIP code level.

Underwriters' Productivity Can Double

Michael Reilly, a managing director at Accenture, says underwriters only actually underwrite for 30% of their day -- but can soon get to 60%.

Super Election Year Boosts Risks of Political Violence

Businesses need to protect their people and property with continuity planning, increased security and, perhaps, relocation of inventory.

AI and a Vision for Safer Roads

AI not only encourages safer driving but also provides a route to transparent and accurate risk assessment, for fairer underwriting. 

How Life Insurers Can Leverage Generative AI

The use of generative AI for coding for in-house applications is set to be the next big thing in 2024.

Data Modernization in Insurance (Part 2)

The transformation of RGA's data and analytics operations offers a potential blueprint.

ITL Recommends

Revolutionizing Customer Engagement: The Impact of Omnichannel Experiences in the Insurance Industry

ITL Partner: insured.io

Underwriters' Productivity Can Double

Insurance Thought Leadership

Ignore the Doom and Gloom: Insurtech is Thriving

The Surprises Lurking in Your Underwriting Rules

Why CX Still Suffers in Insurance...and How to Improve It!