Rob McIsaac

A good motto for disaster preparation: “Prepare for the worst; hope for the best.” Just remember that hope is not a plan on its own.

A functional online portal has increasingly become a baseline expectation of carriers across all lines of business.

Insurers may face “death by a thousand cuts”--not unlike what banking faced as fintech disrupted all parts of the value chain at once.

Disruption is now coming from multiple directions simultaneously; in a study, CIOs describe how they are reacting.

Carriers face a challenge -- or an opportunity -- to rethink the form and frequency with which they communicate with customers.