Paul Carroll, Editor-in-Chief of ITL
While I usually don’t believe in either Christmas songs or lists of key New Year’s trends until after Thanksgiving, Gartner recently produced an early list of technology trends for 2021 that provides some pre-turkey food for thought.
The most intriguing trend is what Gartner calls the Internet of Behaviors. The name itself reeks of consultant-speak for me, but the trend is profound. It combines the ever-growing reach of the Internet of Things with a surge in ability to understand customers, based on the burgeoning array of digital interactions with them.
Lots of commentators have talked about how the pandemic has accelerated the world’s move toward digital. That’s true and important, but this trend explains what comes next. continue reading >