Renaud Million

Renaud Million is the CEO of Spixii, a leading conversational automation platform for insurance customer-facing processes.

Most Recent

What's After COVID for Call Center Reps?

Renaud Million

Chatbots can deliver consistent service to an increasingly digital-first customer base while easing the pressure on remote call handlers.

All Articles

Why CX Must Trump Efficiency

Renaud Million

Companies talk about improving customer experience but focus too much on saving money. Customer process automation does both.

Integrating Chatbots, Policy-Handling Apps

Damiano Pietroni

Renaud Million

Here are key insights on how to best use chatbots in the quote-and-buy process for customers.

Six Things

Ignore Musk's Promise of Tesla Robotaxis

By Paul Carroll

While autonomous cars have made real progress lately, there's no reason to pay any attention to Musk's tease for a robotaxi announcement in August.

What to Know About Geospatial Technology

With climate change increasing risk, GIS allows for accurate risk assessment that goes even deeper than ZIP code level.

Underwriters' Productivity Can Double

Michael Reilly, a managing director at Accenture, says underwriters only actually underwrite for 30% of their day -- but can soon get to 60%.

Super Election Year Boosts Risks of Political Violence

Businesses need to protect their people and property with continuity planning, increased security and, perhaps, relocation of inventory.

AI and a Vision for Safer Roads

AI not only encourages safer driving but also provides a route to transparent and accurate risk assessment, for fairer underwriting. 

How Life Insurers Can Leverage Generative AI

The use of generative AI for coding for in-house applications is set to be the next big thing in 2024.

Data Modernization in Insurance (Part 2)

The transformation of RGA's data and analytics operations offers a potential blueprint.

The Future of Risk

Renaud Million

Most Recent

What's After COVID for Call Center Reps?

All Articles

Why CX Must Trump Efficiency

Integrating Chatbots, Policy-Handling Apps

Ignore Musk's Promise of Tesla Robotaxis

What to Know About Geospatial Technology

Underwriters' Productivity Can Double

Super Election Year Boosts Risks of Political Violence

AI and a Vision for Safer Roads

How Life Insurers Can Leverage Generative AI

Data Modernization in Insurance (Part 2)

Revolutionizing Customer Engagement: The Impact of Omnichannel Experiences in the Insurance Industry

Underwriters' Productivity Can Double

Ignore the Doom and Gloom: Insurtech is Thriving

The Surprises Lurking in Your Underwriting Rules

Why CX Still Suffers in Insurance...and How to Improve It!

Realignment in Insurance: Strategic Priorities for Success

Buyer's Guide & Evaluation Checklist for AI-Powered IDP Software

Carriers Must Lead on Cyber Solutions