Renaud Million, Author at Insurance Thought Leadership



Renaud Million

Renaud Million

Renaud Million is the CEO of Spixii, a leading conversational automation platform for insurance customer-facing processes.

Prior to Spixii, Million worked as an actuarial consultant for EY in London, advising large insurance companies. The work gave him an understanding of insurance processes and the friction to solve for the end customer.

Million holds a master’s in operational research and management sciences at Lancaster University and a master’s in engineering from Arts et Métiers ParisTech.

Million was named young actuarial professional of the year for 2017 by Insurance ERM, and in 2018 he co-wrote “The InsurTech Book: The Insurance Technology Handbook for Investors, Entrepreneurs and FinTech Visionaries.”

All opinions shared are his own.

Recent Articles by Renaud Million

What’s After COVID for Call Center Reps?

When the coronavirus really started to bite at the start of 2020 and businesses and individuals were forced into lockdown, there was a collective holding of breath in the U.K. as we waited to see if the insurance industry could respond effectively. On the whole, the industry did a superb job of shifting its call […]

Why CX Must Trump Efficiency

There isn’t an insurance business in the land that isn’t talking about digital transformation. Whether talking about AI, robotics or platforms, the majority of the industry is confident it’s heading toward a brightly lit, digital future. The motivation for transformation? We are told customers are demanding a better experience: an interaction that is quick, clean […]

Integrating Chatbots, Policy-Handling Apps

Insurers can leverage chatbots to improve a number of customer journeys, including operational processes such as claims first notification of loss, and processes related to the purchasing of insurance products, such as quote and buy. This article covers recommendations related to the latter, specifically focusing on best practices in integrating chatbots with insurance policy-handling applications. […]

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