Using AI to Prevent Insurance Fraud By Isaac Smith AI-powered fraud detection and human expertise combine to fortify insurers and minimize risks for all stakeholders.
Insurers' Flawed Understanding of ROI By Geoff Martin The industry’s traditional assessments of “returns” are not suited to the insurance company of the future.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
Innovative In-House Legal Software By Evan Wong Modern legal software can identify risks, categorize them based on severity and relevance and propose tailored mitigation strategies.
Low-Code Tech Unlocks Capabilities for Consumers By Bill Schwaab Low-code digital tools are simplifying customer experience management and providing consumers more self-service capabilities.
Using GPS and AI to Improve Asset Tracking By Autumn Devine Recent developments in tracking technology and AI provide a formidable solution for vehicle thefts and inefficiencies in fleet management.
Insurtech Is at an Inflection Point By Tom Kussurelis Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.