Strategy & Operations

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Insurance Embraces Elastic Staffing Model

By

Sharon Emek

Rick Morgan

Talent shortages and demand volatility are making elastic staffing a defining operating model for insurance organizations navigating uncertainty.
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IFRS 17 Exposes Attribution Governance Risk

By

Eytan Ellenberg

Insurance executives must distinguish between accurate IFRS 17 forecasts and the explanations that should guide strategic decisions.
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Challenges, Opportunities for Insurers in 2026

By

Abhishek Peter

Insurers navigating climate risks and digital transformation in 2026 must embrace challenges as catalysts for innovation.
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Digital Skills Decay Faster Than Firms Train

By

Harsha Kumar

Digital skills expire faster than training programs can replace them, forcing enterprises to prioritize adaptability over traditional reskilling approaches.

Customer Experience

Drawing of robot and human facing each other with laptops and speech bubbles

The Insurance Functions AI Chatbots Can't Replace

AI chatbots streamline routine insurance tasks, but judgment calls, emotional nuance, and complex claims still demand human oversight.

AI Transforms Insurance Claims Operations

Tom Helm

AI shifts insurance claims operations from fraud detection to customer service, shedding the industry's tech-laggard reputation.

February 2026 ITL FOCUS: Customer Experience

Insurance Thought Leadership

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Diversity & Inclusion

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Life Insurance Needs More Women Leaders

Nicole Mwesigwa

Life insurance's AI-driven transformation demands more women leaders to ensure ethical implementation and collaborative, customer-focused innovation.

Insurance Industry Battles DEI Fatigue

Desmond Marryshow

The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.

The Power of Diversity

Insurance Thought Leadership

In this Future of Risk conversation, Deb Smallwood explains how breakthroughs in AI create openings to finally advance the industry's diversity goals.

Leadership

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IFRS 17 Exposes Attribution Governance Risk

Eytan Ellenberg

Insurance executives must distinguish between accurate IFRS 17 forecasts and the explanations that should guide strategic decisions.

Carriers Need AI-Native Operating Models

Chris Taylor

Carriers treat AI like a new engine in an old car, but AI-driven processes demand entirely reimagined operating models.

A Frustrated Woman Sitting on a Swivel Chair while Looking at the Screen of a Laptop

Digital Skills Decay Faster Than Firms Train

Harsha Kumar

Digital skills expire faster than training programs can replace them, forcing enterprises to prioritize adaptability over traditional reskilling approaches.

Operational Efficiency

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An Attorney in Blue Suit Holding a Document while Sitting

Legal System Abuse Drives Up Premiums

Nathan Riedel

Legal system abuse has inflated insurance losses by $230 billion, directly increasing premiums for American consumers.

AI Transforms Insurance Claims Operations

Tom Helm

AI shifts insurance claims operations from fraud detection to customer service, shedding the industry's tech-laggard reputation.

How Insurance Fraud Networks Evade Detection

Pragatee Dhakal

Coordinated insurance fraud networks have replaced isolated bad actors, forcing P&C carriers to rethink traditional claim-level detection strategies.

Predict & Prevent

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Insurance Shifts to Predict & Prevent

Manjot Singh

Rising loss severity compels insurers to evolve from reactive "repair and replace" models to Predict & Prevent partnerships.

An artist’s illustration of artificial intelligence

Predictions for Cybersecurity in 2026

Ravi Srivatsav

AI's shift to business-critical deployments exposes security gaps, accelerating demand for Confidential AI systems with built-in protection.

Agents Key to Preventing Frozen Pipe Damage

Paul Vacquier

Technology-enabled prevention transforms agents into risk advisors as winter water damage threatens coverage sustainability

Talent Gap

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Challenges, Opportunities for Insurers in 2026

Abhishek Peter

Insurers navigating climate risks and digital transformation in 2026 must embrace challenges as catalysts for innovation.

People Sitting Down on Chairs at the Conference Room

Insurance Embraces Elastic Staffing Model

Sharon Emek

Rick Morgan

Talent shortages and demand volatility are making elastic staffing a defining operating model for insurance organizations navigating uncertainty.

Digital Skills Decay Faster Than Firms Train

Harsha Kumar

Digital skills expire faster than training programs can replace them, forcing enterprises to prioritize adaptability over traditional reskilling approaches.

Six Things