Has Work-From-Home Run Its Course? By Tony Caldwell How do you know if work-from-home is right for your company. It’s all about productivity, cost and culture.
Image Biggest Business Trends for 2024 It's not too early to begin planning strategic initiatives for 2024, so here is a list of 10 trends that will likely dominate next year.
Image 2 Words We Must Stop Using If we really want to put the customer at the center of everything we do, we have to start by giving up on two words: "adjuster" and "losses."
Insurers' Flawed Understanding of ROI By Geoff Martin The industry’s traditional assessments of “returns” are not suited to the insurance company of the future.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Learning From Failure By Michael de Waal Learning from failure is hard for business leaders, but it is essential for success. So, go forth and fail fabulously!
A Relentless Focus on Customer Care By Troy Stewart While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.
How to Address Agencies' Talent Shortage By Jessica Lee Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.