Personal Lines

In this week's Six Things, Paul Carroll discusses new thinking on driverless vehicles. Plus, the need for scalable response teams; how automation adds to the need for humans; and more.

AVs are not where many of us expected two or three years ago that they'd be by now -- and are heading in a surprising direction.

When disasters strike, insurers can become overwhelmed with calls and claims. They need to be able to scale their response teams quickly.

Extreme weather in the U.S. increased losses in 2020, while COVID reduced liability and theft claims because more people stayed home.

Despite all the danger signs, we are guardedly optimistic that the current recovery will continue well into the new year.

In the face of rapid change, what are the implications? And what risks should organizations be prepared for?

AI and machine learning allow for insurance offerings with more customizable coverage and pricing to handle complex requirements.

An EY survey of consumers reveals how the pandemic shifted financial well-being and prompted interest in new insurance protections.