The Need to Be Open on Mental Illness By Joel Bosch Senior executives who suffer from depression -- like the author -- must lead the conversation in the workplace to reduce suicide.
How Leadership Will Look in 20 Years By Rick Smith Leaders will emphasize asking the right questions, not on getting the answers right -- after all, Google will have all the answers.
4 Things a Leader Must Do in a Crisis By Rick Smith For one thing, leaders should come up with the greatest possible estimate of the fallout -- then triple it.
3-Point Plan for an Innovation Portfolio By Chunka Mui The challenge is that organizations are overwhelmed with more ideas than they can sort out, much less pursue.
Is Price Optimization Really an Evil Idea? By Monique Hesseling No, because customers benefit, too. Most insurers should -- and can -- get to this next level of sophistication on pricing.
6 Insurance Jobs That Must Change By Julian Alssid Melissa Goldberg The industry is growing, but insurers must overcome employment challenges before seeing the benefits of the boom.
Can Insurance Be Funny? Should It? By Tony Boobier Monty Python and others think so. The humor is the equivalent of reading the cartoons in the newspaper before you get to the real stuff.
Our 'FD&H' Curse: Fat, Dumb and Happy By David Nour The industry has a leadership ;problem: The world is boarding maglev trains, while many insurance executives are still looking for the horse and buggy.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.