Intelligent Document Processing can record information from every channel and standardize it seamlessly, creating a much-needed layer of centralization.
Exceptional product designers harness emotions that serve as the basis for purchase decisions. What if insurance specialists were included in this process?
The future is multichannel. Are you? OZ Global Insurance Practice President Mark Smith provides insurers actionable guidance to navigate the CX cutting-edge.
The next generation of insurers must look beyond traditional attributes and embrace new forms of data and analytics, including contextual, behavioral and motivational data.
At a time when few answer a call from an unknown number, insurers can identify themselves as a legitimate caller by displaying logos and a reason for the call on the recipient’s device.