Leadership THOUGHT LEADERS
Paul Laughlin is the founder of Laughlin Consultancy, which helps companies generate sustainable value from their customer insight. This includes growing their bottom line, improving customer retention and demonstrating to regulators that they treat customers fairly.
Nancy Germond’s almost three decades of insurance experience give her unique insights and abilities as a consultant and copywriter. An accomplished risk and claims manager, Germond has written scores of risk-management related articles and white papers and has presented for organizations like the Public Risk Management Association (PRIMA) and the Society for Human Resources.
Sally Spencer-Thomas is a clinical psychologist, inspirational international speaker and impact entrepreneur. Dr. Spencer-Thomas was moved to work in suicide prevention after her younger brother, a Denver entrepreneur, died of suicide after a battle with bipolar condition.
Scott serves as the President & CEO of The Addis Group and Addis Intellectual Capital. Founded in 1990, Scott has been recognized as one of the "25 Most Innovative Agents in America" by The National Alliance for Insurance Education and Research. Scott resides in Bryn Mawr, Pennsylvania with his wife Bobbie.
Jon Picoult is the founder of Watermark Consulting, a customer experience advisory firm specializing in the financial services industry. Picoult has worked with thousands of executives, helping some of the world's foremost brands capitalize on the power of loyalty -- both in the marketplace and in the workplace.
Justin Peters, currently 21 years old, works for an insurance brokerage near St. Louis. He started his career as an intern more than two years ago, with little exposure to the industry and no initial decision to pursue a position in the field after graduation.
Ty Sagalow is a 30-year senior insurance executive veteran, 25 of which he spent at AIG, where he held various positions. He is currently president of Innovation Insurance Group, a consulting firm to the insurance industry specializing in product development and subject-matter expertise in management and professional liability insurance.
Karen Wolfe is founder, president and CEO of MedMetrics. She has been working in software design, development, data management and analysis specifically for the workers' compensation industry for nearly 25 years. Wolfe's background in healthcare, combined with her business and technology acumen, has resulted in unique expertise.
Donna Galer is a consultant, author and lecturer. She served as the chairwoman of the Spencer Educational Foundation from 2006-2010, following retirement after 17 years at Zurich Insurance. Galer is the author of two top selling ERM books. She is also a senior adviser for Hanover Stone Solutions.