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Top Five Questions to Ask About Document Restoration

If you wait until disaster strikes before lining up restoration services, you’ve waited too long. You need to be thinking the unthinkable now and should start your search for the best disaster restoration company by asking these five questions:

1. Which drying techniques do you use?
A professional disaster restoration company uses a variety of drying techniques. Technicians should be familiar with how moisture affects different materials and be able to quickly respond to reduce or prevent mold growth, further damage and business disruptions. Effective techniques that are used by the best document restoration professionals include vacuum freeze-drying and desiccant air-drying.

2. How many years of experience does your company have?
An experienced document restoration company has an established reputation in the industry. Look for a contractor that has association memberships and industry certifications. The employees should also participate in professional training programs throughout the year.

3. Will I have a service advisor or point of contact?
The best disaster restoration services come with exceptional customer service. You should have a service advisor or point of contact. Instead of leaving you to figure out the types of restoration services you need and to schedule the work on your own, a service advisor helps you determine your needs, guides you through the restoration process and handles the details so you can carry on with your day-to-day business. The advisor will also provide you with status updates and act as a point person when you have questions.

4. Can you provide references?
If a contractor hesitates in the slightest to provide you with references, immediately move on to another restoration company. The best restoration companies have confidence and take pride in their work, and make it simple to get your hands on a list of past clients.

When you call the references, questions you may want to ask them include:

  • Would you use this company again?
  • Were you happy with the results?
  • Was it simple to communicate with this contractor or your service advisor?
  • Were there any complications? If so, how did the contractor handle the problem?

In addition to checking references, go to the Better Business Bureau’s website (BBB.org) and see if the company has any complaints against it. Your insurance company, respective state contractors board and the American Red Cross can also tell you if there have been any problems with this contractor.

5. Do you offer a secure environment when restoring confidential documents?

Disasters don’t discriminate when it comes to document types. If a restoration company has to take sensitive documents (e.g., patient records, contracts and project details) offsite, you need to be assured that security measures are in place and that there is an appropriate chain of command for handling your documents. In addition, feel free to ask about the background screenings that new and current employees undergo and their frequency, especially if your industry has strict standards regarding screening compliance and the privacy of clients.

Peace of mind is priceless. If you haven’t experienced a disaster yet, there is no better time than now to begin your search for a restoration company to have on file. By interviewing prospective companies, you’ll feel more confident about the service provider that you choose to help get your business back on its feet after an incident.