Leadership
Standing Strong in the Moment of Truth
In a blink of an eye, the world – society and all of humanity – are being stressed at every level imaginable due to the rapid spread of COVID-19. No one could ever have imagined or planned what this could really be like … including our industry. But since the beginnings of insurance, we have […]
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State of Insurance (An Infographic)
By Stefan Ateljevic
While the pandemic and recession raise broad conce...
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Prophets and Profits: Insurers’ Message
By Michael Shaw
A review of insurers' advertising suggests that it...
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True Value of Net Promoter Score
By Jon Picoult
Net Promoter Score has its fair share of critics, ...
