Innovation & Technology

Insurance Ecosystems: Opportunity Knocks
Ecosystems have been growing in scale and importance in recent years, but the pandemic has greatly accelerated their evolution. Customers rapidly turned to remote engagement, bolstering their expectations of 24/7 service and easy interactions. Insurers’ legacy limitations now look increasingly out of step with contemporary buying behavior and distribution. Rather than taking several years to […]
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Do You Know What You Don’t Know?
By Denise Garth
Insurers are getting internal data sources in orde...
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Key to Better CX: Think Like NTSB
By Jon Picoult
Airlines are rarely held up as exemplars of custom...
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Unlocking the Power of ‘No-Code’
By Farooq Sheikh
We've all seen how complex and costly enterprise s...
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Transforming Auto Claims Appraisals
By Olivier Baudoux
While the benefits of claims automation are indisp...