Innovation & Technology

Want Some Insurance With That?
Some 25 years after the publication of Nicholas Negroponte’s seminal “Being Digital,” it feels trite to write about how digital capabilities and the expectations they create among customers have transformed even traditionally sleepy industries like insurance. Yet, the digital transformation of insurance is not a narrative of progressive evolution but rather a story of successive […]
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The Digital Journey in Personal Lines
By Mark Breading
Personal lines insurers are focusing on self-servi...
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Pioneering Use Cases for IoT in Insurance
By Matteo Carbone
Several early adopters of the IoT have already con...
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What’s After COVID for Call Center Reps?
By Renaud Million
Chatbots can deliver consistent service to an incr...
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Investment Mania: Understanding Why
By Mark Breading
Not only is capital abundant, but the pandemic and...