Innovation & Technology
Dare to Be Different: New Ways to Communicate With Customers
Two insurance industry surveys for 2014, released by J.D. Powers (Auto Purchase and Property Claims), conclude that timely and relevant communication is the dominant factor in customer satisfaction. The studies show the intrinsic value of communication in building trust with customers, resulting in retention and in growth.Roughly 45% of insurers cited customer-experience levers as top business goals in […]
Biometrics and Fraud Prevention: Seeing Eye to Eye
Many healthcare insurers are using biometrics...
Is That Opportunity Calling in the 'Sharing Economy'? (Part 2)
Start-ups in the car-sharing economy are attractin...
Solvency 2: An Outcome Very Different Than Planned
By Tony Boobier
While the intent was to restore trust, the ou...