Claims Management

How to Use AI in Customer Service
How to manage the increase in incoming unstructured information is a key challenge in the insurance industry—we explore how Accenture’s Machine Learning Text Analyzer can achieve this using historical data. How do you approach customer service and policy administration within your organization? In this blog post, I’ll demonstrate how artificial intelligence (AI) and a raised […]
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How to Use AI in Claims Management
By Silke Genuit
Research has shown automated machine classificatio...
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The Connected World: How It Changes Claims
By Bill Brower
What do customers think about claims automation? H...
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3 Techs to Personalize Claims Processing
By Karen Pauli
Staffing up is expensive, and claims organizations...
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How Work Culture Affects Claims Process
By Don Russell
Even beyond the impact culture has on talent acqui...