Claims Management

How Claims Process Must Drive Change
The arguments surrounding the need for change in the insurance industry have largely been won. In recent years, dramatically increasing regulations, competition and customer expectations, along with dwindling resources and shortages of technical skills, have combined to produce an environment of uncertainty. All too often, insurance carriers have tended to push what they have been […]
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‘Micro Engagements’ Key to Claims Process
By Simha Sadasiva
A new platform for insurers saves time and resourc...
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Paper Checks: Finally Going Away?
By Karen Furtado
The payment process is changing… but only to a p...
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AI: Reducing Errors, Delighting Customers
By Barrett Coakley
Insurers need to speed claims handling while reduc...
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Reconnecting With Customers Via Claims
By CJ Przybyl
Automated systems are important to guide the custo...