Claims Management
Providing a Better Claims Experience
In any given year, approximately 5% to 7% of U.S. auto and homeowners will file an insurance claim. For both customers and the insurance company, the claims process becomes a moment of truth. A satisfactory settlement is the ultimate deliverable that may ensure customer loyalty and retention. To work through the claims process efficiently and […]
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Future of Claims: Automation, Empathy
By Bill Brower
Recent research shows that auto insurance carriers...
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21st Century Claims: Boosting Efficiency
By Mariana Dumont
Customers now demand choice in how and when they e...
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Lessons Culled From Early Innings of AI
By Jayant Lakshmikanthan
AI is transforming claims, but there are pitfalls....
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Claims Technology: One Size Won’t Fit All
By Jeff Bowman
High-volume, low-complexity claims take one techno...
