Claims Management
Future of Claims: Automation, Empathy
The advance of automation in the auto insurance industry could have come at the expense of the personal touch that consumers expect. But recent research shows that auto insurance carriers are succeeding in striking a balance. A 2018 survey of 24 of the top senior-level auto insurance executives combined with 1,755 auto insurance customers by […]
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21st Century Claims: Boosting Efficiency
By Mariana Dumont
Customers now demand choice in how and when they e...
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Lessons Culled From Early Innings of AI
By Jayant Lakshmikanthan
AI is transforming claims, but there are pitfalls....
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Claims Technology: One Size Won’t Fit All
By Jeff Bowman
High-volume, low-complexity claims take one techno...
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How Claims Process Must Drive Change
By Mariana Dumont
"Connected Claims" goes far beyond reorganizing a ...
