Yaroslav Kuflinski is AI/ML Observer at Iflexion. He has profound experience in IT and keeps up to date on the latest AI/ML research. Kuflinski focuses on AI and ML as tools to solve complex business problems and maximize operations.
Today, human support is steadily losing ground to self-service in the insurance industry. For one thing, clients have grown tech-savvy and self-reliant and are willing to solve issues on their own, without waiting to reach a live agent. What is more, as the pandemic interrupted the conventional face-to-face service and support delivery, even the most […]