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William Heitman

William Heitman

William Heitman is the founder and managing director of The Lab Consulting. A visionary business leader who combines a commanding grasp of the evolution of industrialization with modern-day challenges, he has helped Fortune 500 leaders maximize capacity and productivity while containing costs for more than 25 years. A renowned thought leader on knowledge-work standardization, business intelligence (BI) and robotic process automation (RPA), Heitman is the author of The Knowledge Work Factory: Turning the Productivity Paradox into Value for Your Business, as well as numerous articles in the business world’s top publications.

Recent Articles by William Heitman

How to Cut P&C Claims Leakage

In their search to boost profits and reduce their loss ratio, property and casualty (P&C) insurance carriers often turn to improving a cast of “usual suspects”: sales, pricing, new product development and a host of operational areas from new business through subrogation. But the biggest area to target— the one with the largest, near-term upside […]

Connect With William Heitman

  • Claims Management
  • Property/Casualty