Vikrant Saraswat is vice president, head of consulting in insurance at EXL. He leads efforts to translate clients’ strategic requirements into EXL-enabled solutions, develop and execute strategies for key client portfolios to ensure growth and profitability, facilitate solution delivery and drive client satisfaction.
As an insurance consulting leader with over 20 years of experience, Saraswat brings deep expertise in developing consultative solutions for business strategy, achieving operations excellence and managing large- scale transformation. Saraswat spent over 16 years as a management consultant with McKinsey and Deloitte, where he helped several C-level insurance executives develop solutions to their business challenges and helped them implement solutions at the intersection of process, people and technology. Focusing on several top-30 global insurance companies such as AIG, Liberty Mutual, QBE, Utica and NY Life, Saraswat led several transformation programs, including strategy, process engineering, operating model design, automation, organization design and technology implementation.
Saraswat spent four years as an executive with Prudential and Chubb, leading key initiatives. At Prudential, he was accountable for formulating digital strategy, building a business foundation to deliver differentiated customer experience and implementing operational models to a achieve sustainable cost performance. At Chubb, Saraswat led the creation of a robotics and machine learning center of excellence and led end-to-end process automation programs for deployment of AI bots for several claims and underwriting processes.
Saraswat earned a MS in finance from Carroll School of Management, Boston College, and an MBA from FMS, Delhi University. He also holds a B.Tech in electrical engineering.