Valerie Raburn is a P&C thought leader who has led insurance innovation at Xerox as the chief innovation officer for financial services, assisted clients as a principal consultant with CSC Consulting and spent 20 years re-engineering claim processes for the nation’s largest publicly held personal lines insurer.
I cringe every time a company wants to do a benchmarking study. Wikipedia defines benchmarking as “comparing one’s business processes and performance metrics with industry bests and best practices from other companies.” From the requester’s perspective, it is the prudent thing to do. So what’s the problem? The problem is the company’s mindset. Typically, the […]
Personal auto insurers have traditionally been more reactive than proactive in a slowly changing industry. However, that approach may no longer be adequate as vehicle technology accelerates at a pace the insurance industry is unaccustomed to embracing. To date, the focus of personal auto insurers has been on the underwriting impact of driver-assisted technologies that […]