Troy Korsgaden is a highly sought-after insurance and financial services consultant. He is the principal of Korsgaden International, which specializes in global marketing, distribution, agency building and technology strategies for many of the world’s largest insurance carriers and financial services companies.
As a consultant, speaker and author of six books, Korsgaden’s mission is to help the insurance industry and its representatives wake up to the transformation taking place in the insurance industry. He helps those in the industry learn how to better communicate with consumers so consumers develop a higher appreciation for the value of insurance products.
In his career, which spans over three decades, Korsgaden has instructed and spoken with hundreds of thousands of executives, agents, brokers and staff members. An expert on the seamless distribution ecosystem, Korsgaden trains corporate insurance and financial services leaders on customer service, change management, technology and transformational work, among many other key topics.
From the 1980s through the early 2000s, many advisers and brokers dreamed of having more help with critical yet time-consuming tasks like proof of insurance and minor claims processing. We mused, “If only I had help with those tasks, I could spend more time focusing on high-touch customer service and sales.” Today, digital innovations are […]
Now, more than at any time in history, customers, insurance carriers and their distribution need nonstandard auto protection for drivers. Although, in the past, some carriers have declined to cover higher-risk drivers, that could change, partly as a result of economic turmoil caused by the COVID-19 pandemic. Early in 2020, both the consulting firm McKinsey […]
Insurance carriers have a long history of tweaking their field organizations and compensation plans to make the captive agent channel more effective and efficient. But the stakes have become higher and the moves bolder in the last several years. Faced with stagnant agent counts, declining agent productivity and elevated expense ratios relative to direct players, […]
The insurance industry is going through a revolution, and too many carriers, brokers, agents and team members are failing to keep up with the rapid pace of change. Customers have grown accustomed to convenience, a plethora of information and unending choices in whatever they buy, and this applies to the purchase of insurance products and […]