Tim Angiolillo

Tim Angiolillo

Tim Angiolillo is a strategy lead at Cake & Arrow, a customer experience agency providing end-to-end digital products and services that help insurance companies redefine their customer experience.

As a passionate advocate for insight-driven decision making, he’s spent his career helping organizations improve customer-centricity by setting the strategic foundation for new projects, building partnership channels and administering workshops ranging from design studio to improvising at work.

Recent Articles by Tim Angiolillo

Blockchain Transforms Customer Experience

Bitcoin’s unprecedented 2017 surge dominated the year-end financial news and introduced its revolutionary supporting technology into mainstream finance and technology discussions around the world. For many, this recent news cycle was their introduction to blockchain, the distributed ledger technology that enables the existence of cryptocurrencies; essentially, blockchain is a digitized, decentralized public record of transactions […]

4 Ways to Improve Agent Experience

While tech innovation is quickly transforming how people buy insurance, most innovation is focused on direct-to-consumer (DTC). Yet the majority of P&C insurance sales still happen through an agent. Our own research indicates that while 80% of consumers do not trust insurance carriers, they do trust agents, and, for this reason, still prefer to buy insurance through an […]

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