Thomas Stewart

Thomas Stewart

Thomas A. Stewart is the chief knowledge officer of AchieveNEXT, which helps individuals, teams and enterprises reach the next level of performance through a combination of peer-to-peer networks, research and human capital solutions. Stewart is an influential thought leader on global management issues and ideas: an internationally recognized editor and publisher, authority on intellectual capital and knowledge management and a best-selling author.

Before joining AchieveNext, Stewart was executive director of the National Center for the Middle Market, the leading source for knowledge, leadership and research on mid-sized companies, based at the Fisher College of Business at Ohio State University. He came to NCMM from international consulting firm Booz & Company (now called Strategy&), where he was chief marketing and knowledge officer, overseeing the firm’s intellectual agenda, major research projects and strategy + business magazine. Prior to that, he was for six years the editor-in-chief and managing director of Harvard Business Review, leading it to multiple finalist nominations for a National Magazine Award. He earlier served as the editorial director of Business 2.0 magazine and as a member of the board of editors of Fortune.

He is the author of three books. His most recent, “Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight” (written with Patricia O’Connell), was published by Harper Business in November 2016. He is also the author of “Intellectual Capital: The New Wealth of Organizations” and “The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization,” published by Doubleday Currency in 1998 and 2003, respectively, and in multiple international editions. He has contributed chapters to four other books and published articles in Harvard Business Review, strategy + business, Fortune, Business 2.0., Inc., Financial Times, The Hill, Industry Week, Ad Age, and elsewhere.

Stewart is a summa cum laude graduate of Harvard College and holds an honorary doctor of science degree from Cass (now Bayes) Business School, City University London.

Recent Articles by Thomas Stewart

How Well Did Agents Cope With COVID?

How well have insurance-industry sales teams coped with Covid-19? In a complex industry, where brokers and carriers each have client relationships, have sales and service teams been able to maintain and expand relationships? We set out to explore those questions with a focused survey of brokers and carriers, conducted in March 2021. The full report, […]

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