Susan Kearney

Susan Kearney

Susan Kearney joined The Institutes in 2007 as a senior director of knowledge resources. With over fifteen years of industry experience, she is an expert in commercial underwriting, reinsurance, and management.

In her current role, Kearney is a key source for industry issues and technical insurance, providing content for trade publications and leading workshops and seminars. She also supports the establishment of Institutes educational products, while shaping new program initiatives.

Kearney has additional experience in self-insurance programs and risk management specific to the hospitality industry, and served as a senior vice president of a national program administrator in her previous career.

She holds a bachelor’s degree in actuarial sciences and an MBA in risk management from Temple University.

Recent Articles by Susan Kearney

4 Key Elements for Onboarding Producers

The benefits of a formalized onboarding program are well-established. Across all industries, companies use onboarding to achieve three primary goals, according to research from Aberdeen: Engage new hires in company culture Improve new-hire productivity Reduce first-year turnover In the insurance industry, where just shy of 50% of new-producer hires reach validation, these three onboarding objectives […]

4 Tips: How to Be a Manager, Not a Doer

No one can deny the great feeling you experience after earning that promotion. Not only does it validate the hard work you’ve done, but it’s proof that you excel at your job. It means that your organization values your contributions and believes that you’re ready to take on more responsibility. Ready for the bad news? […]

5 Ways to Onboard New CSRs

After going through the process of finding candidates, interviewing prospects and eventually choosing the individual who’s perfect for the customer service representative (CSR) position you’re trying to fill, it may be tempting to take a deep breath, sit back and think that the hard part is mostly over. And while taking a deep breath is […]

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