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Susan Crowe

Susan Crowe

Susan Crowe, MBA, CPCU, ARM, ARe, AIC, API, is a director of content development at The Institutes. She is also a member of the Philadelphia CPCU Society Chapter and of the Reinsurance Interest Group committee.

Recent Articles by Susan Crowe

4 Keys to Charting Your Career

If you just landed your first job in the insurance business, chances are that you’re focused on that new position, not necessarily on what comes next in your career. You’re probably plenty busy doing what’s necessary right now—learning the new job, adjusting to a new company culture and hustling to prove yourself. You’re giving 100% […]

A 4-Step Plan on Personal Development

Research documenting the benefits of lifelong learning for individuals and organizations is overwhelming. An EvoLLLution report spelled out these benefits in a survey of employers: 96% said continuing education has a positive impact on job performance. 78% said it factors into promotion and advancement on the job. 87% said it affects compensation and salary. You […]

Finding Efficiencies in Claims Process

Whether for individuals or businesses, the #claims handling process is often the most confusing and frustrating part of having insurance. According to J.D. Power, 2015 was one of the worst years for customer satisfaction in claims handling as overall satisfaction decreased five points during the year. Even our community members acknowledged that claims handling can […]

Bad-Faith Claims: 4 Ways to Avoid Them

An allegation of bad faith in claims handling can have far-reaching effects, including drawn-out legal battles resulting in potentially sizable settlements and damage to the organization’s reputation. But bad-faith claims are not always the result of an organization’s deliberate attempt to avoid paying a claim. Rather, they’re often the result of an oversight or miscommunication. […]

Connect With Susan Crowe

  • Claims Management
  • Leadership
  • Personal Risk Management