Scott McConnell, Author at Insurance Thought Leadership



Scott McConnell

Scott McConnell

Scott McConnell serves as the divisional president, insurance, for NTT Data Services, a top 10 global business and IT services provider. With more than 25 years of experience in the insurance industry, McConnell partners with clients to drive innovation and dramatic improvement in services as they digitally transform their businesses.

Through various roles and working with a wide variety of insurance clients, McConnell has expertise in business operations and technology, which enables him to help drive business growth.

Prior to joining NTT Data Services, McConnell led the operations consulting practice for Cognizant and was responsible for creating process improvement through the application of lean and technology interventions, such as robotics and machine learning. He has also held various leadership roles with Genpact, Ernst & Young, EDS and IBM.

McConnell earned his M.B.A. and master’s of science in industrial engineering from the University of Miami, as well as a bachelor’s of science in electrical engineering from the Georgia Institute of Technology.

Recent Articles by Scott McConnell

How to Evolve the Business Model

A recent global research study found that 61% of insurance carriers and financial services firms are moving away from traditional, vertically integrated business models. Think about that for a second. More than half of the industry is fundamentally changing how they do business. Why are carriers taking such drastic measures? The research found three primary […]

Reality Check for Robotic Automation

Squeezing efficiency out of decades-old legacy systems can seem like a losing battle for many insurance carriers, where long-term contracts are the nature of the business. Process engineers, both in-house and contracted, have driven efficiency within these operations to the point of diminishing returns. After all, there is only so much that Excel macros and […]

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