Sam Flemer is a field service management consultant at ClickSoftware. He is responsible for ensuring that customers are optimizing resources by maximizing the value of all service capital, from employees to vehicles and equipment.
Flemer has more than 25 years of experience in the technology industry, with a heavy focus on insurance. Prior to joining ClickSoftware in 2018, Flemer worked at enterprise software companies Deltek, OpenText and Compusearch.
Fairly or not, many consumers regard insurance as a commodity, so, for insurance providers, a hefty investment in customer experience is imperative to customer retention. And the biggest driver of a positive experience? Quick, fair resolution of claims — shortening the time between claim and resolution. In urgent situations, there are a lot of moving […]