Rob McIsaac, Author at Insurance Thought Leadership



Rob McIsaac

Rob McIsaac

Rob McIsaac is a senior vice president of research and consulting at Novarica, with expertise in IT leadership and transformation as well as technology and business strategy for life, annuities, wealth management and banking. He has broad experience in IT strategy and management in the insurance and financial services industries.

Prior to joining Novarica, he served in a series of senior technology management positions including leading the Business Transformation Office at Nationwide Insurance and as the CIO for First Citizens Bank, a rapidly growing regional firm based in Raleigh, NC.

McIsaac spent the majority of his career at Guardian Life, where he was the divisional CIO responsible for annuity, distribution and broker dealer operations, and at Prudential Insurance, where he held a variety of positions, including leading e-business development efforts.

McIsaac holds a BA in economics from Montclair State University and an MBA in information systems from Seton Hall University and has received a number of business and technical designations, including FLMI and LLIF.

Recent Articles by Rob McIsaac

Sea Changes After a Year of Pandemic

We are past the first anniversary of the start of the COVID-19 pandemic. While it’s an event many of us never expected to see, it is a reality that is informing an array of operational, financial and structural decisions inside the insurance industry. These changes will likely be with us long after the dust settles […]

The Best Tools for Disaster Preparation

If the COVID-19 pandemic has taught the world anything, it’s that each event is different from the last. It’s not enough to have an abstract plan in place when disaster strikes. The most effective disaster recovery and business continuity (DR/BC) plans are those that organizations practice routinely. Insurers and companies across all industries should be […]

9 Elements for Customer Portals

Traditionally, insurers have siloed lines of business. But that presents a challenge for carriers working to meet the unified, user-friendly expectations of today’s consumers. A functional online portal has increasingly become a baseline expectation of carriers across all lines of business. Planning, design and governance are just as important as development for insurers launching customer […]

A Trip Through Silicon Valley

Silicon Valley has been a worldwide hub for innovation for so long that its name is practically a synonym for “innovation.” A recent Brookings Institution study found that the GDP of the Silicon Valley region alone would rank 12th in the world, and its per-capita GDP would rank third—trailing only the Swiss financial hub in […]

Why CIOs’ Heads Are on a Swivel

In the face of growing commoditization, carriers increasingly focus on innovation as they describe their development plans and go-to-market strategies. Recently, we spoke to 10 carriers from the Novarica Research Council spanning both the P&C and L&A segments. The insights and perspectives we gained provide a fascinating view of an industry facing significant changes in […]

Communicate, Communicate

In an increasingly digital world, the modern day update to the old real estate refrain of “location, location, location” may be “communication, communication, communication.” It may also be true that companies are only as good in the customers’ mind as the quality of their last transaction. That is particularly true when there are infrequent transaction, […]

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