Olivier Njamfa

Olivier Njamfa

Olivier Njamfa has more than 25 years of experience in digital technologies and software industry all around the world. Today, Njamfa is an expert in digital customer engagement solutions supported by linguistics and cognitive technologies.

Prior to founding Eptica in 2001, Njamfa successively served as Managing Director, VP and Chief Operating Officer in different international software companies (eCRM, business intelligence and data-mining solution providers and accounting software companies). Njamfa holds an MBA from ESCP Europe, Paris, France and is a graduate of NEOMA Business School, Rouen, France.

Recent Articles by Olivier Njamfa

Insurers Fail at Digital Experience

Despite the growth of digital channels, insurers seem to be stuck in an analog world, unable to respond accurately, quickly or consistently to customer queries asked via the web, email, Twitter, Facebook or chat, according to new research that we’ve done. Insurers could only answer 28% of queries across digital channels, and 14% of companies […]

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